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Gorgias: AI Agent degraded performance

Impact: majorStatus: resolvedStarted Resolved (15 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Gorgias reported a major degradation affecting AI Agent and Ticket Translation, with higher latency caused by a third-party LLM provider outage. It started at 2026-05-27 15:28 UTC and was resolved at 2026-05-28 06:07 UTC, lasting 14 h 38 min. Gorgias switched LLM providers and reported gradual improvement before resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AI AgentAutomate - AI Agent

Timeline of updates

  1. identified

    Due to third party LLM provider outage, we are experiencing degraded performance, higher latency for AI Agent and Ticket Translation

  2. monitoring

    We changed the LLM service provider and we are monitoring the situation, we are seeing gradual improvement. The default one is still having an open incident

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON