Changes / Gorgias / AI Agent degraded performance
Gorgias: Major incident: AI Agent degraded performance
Summary
Gorgias reported a major degradation affecting AI Agent and Ticket Translation, with higher latency caused by a third-party LLM provider outage. It started at 2026-05-27 15:28 UTC and was resolved at 2026-05-28 06:07 UTC, lasting 14 h 38 min. Gorgias switched LLM providers and reported gradual improvement before resolution.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: AI Agent degraded performance
Before: not present
After: major
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After: resolved
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After: 2026-05-27 15:28 UTC
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After: 2026-05-28 06:07 UTC
Before: not present
After: AI Agent, Automate - AI Agent
Before: not present
After: Due to third party LLM provider outage, we are experiencing degraded performance, higher latency for AI Agent and Ticket Translation
Before: not present
After: We changed the LLM service provider and we are monitoring the situation, we are seeing gradual improvement.
The default one is still having an open incident
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: AI Agent degraded performance (this change) Gorgias reported a major degradation affecting AI Agent and Ticket Translation, with higher latency caused by a third-party LLM provider outage. It started at 2026-05-27 15:28 UTC and was resolved at 2026-05-28 06:07 UTC, lasting 14 h 38 min. Gorgias switched LLM providers and reported gradual improvement before resolution. | Major incident |