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ChangesGorgiasToo many requests error when trying to refresh a tab or login into the helpdesk

Gorgias: Major incident: Too many requests error when trying to refresh a tab or login into the helpdesk

Major incidentoutage (model (Jev), 100%)Changed Detected status.gorgias.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Gorgias removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Too many requests error when trying to refresh a tab or login into the helpdesk
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: identified
AddedStart time#4
Before: not present
After: 2026-11-09 19:18 UTC
AddedAffected components#5
Before: not present
After: Helpdesk - Web App, Web App
AddedUpdateidentified#6
Before: not present
After: Agents may experience 429 too many requests errors when refreshing the web app's page or trying to log in. We've identified the culprit and are working on a mitigation.

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History of this incident

Monday, November 9

4 incident changes

Cite this

Major incident: Too many requests error when trying to refresh a tab or login into the helpdesk on Gorgias’s status page, changed 2026-11-09 19:18 UTC (change 1 of 4).

Title
Major incident: Too many requests error when trying to refresh a tab or login into the helpdesk
Vendor
Gorgias
Date
URL
https://rewindex.com/change/iaf3be1cc9740b0

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