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Gorgias: High Latency in Helpdesk

Impact: majorStatus: resolvedStarted Resolved (4.3 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Gorgias reported major Helpdesk latency affecting us-central1-c433, Mobile Apps and REST API from 2026-07-07 16:01 UTC to 2026-07-07 20:16 UTC, lasting 4 h 14 min. A fix was implemented by 07-07 18:20 UTC, followed by monitoring and resolution; customers using the affected services faced degraded performance.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Helpdesk - Mobile AppsMobile AppsHelpdesk - REST APIREST APIHelpdesk Clusters - us-central1-c433us-central1-c433

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON