Changes / Gorgias / High Latency in Helpdesk
Gorgias: Major incident: High Latency in Helpdesk
Summary
Gorgias reported major Helpdesk latency affecting us-central1-c433, Mobile Apps and REST API from 2026-07-07 16:01 UTC to 2026-07-07 20:16 UTC, lasting 4 h 14 min. A fix was implemented by 07-07 18:20 UTC, followed by monitoring and resolution; customers using the affected services faced degraded performance.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: High Latency in Helpdesk
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-07-07 16:01 UTC
Before: not present
After: 2026-07-07 20:16 UTC
Before: not present
After: Helpdesk Clusters - us-central1-c433, Helpdesk - Mobile Apps, Helpdesk - REST API, Mobile Apps, REST API, us-central1-c433
Before: not present
After: We are currently investigating this issue.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: High Latency in Helpdesk (this change) Gorgias reported major Helpdesk latency affecting us-central1-c433, Mobile Apps and REST API from 2026-07-07 16:01 UTC to 2026-07-07 20:16 UTC, lasting 4 h 14 min. A fix was implemented by 07-07 18:20 UTC, followed by monitoring and resolution; customers using the affected services faced degraded performance. | Major incident |