# Gorgias: High Latency in Helpdesk

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-07 16:01 UTC · Resolved: 2026-07-07 20:16 UTC · Duration: 4.3 h
- Updates: 3 · Affected components: Helpdesk - Mobile Apps, Mobile Apps, Helpdesk - REST API, REST API, Helpdesk Clusters - us-central1-c433, us-central1-c433
- [Vendor status page: https://stspg.io/84894gv9hsk2](https://stspg.io/84894gv9hsk2)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Summary

Gorgias reported major Helpdesk latency affecting us-central1-c433, Mobile Apps and REST API from 2026-07-07 16:01 UTC to 2026-07-07 20:16 UTC, lasting 4 h 14 min. A fix was implemented by 07-07 18:20 UTC, followed by monitoring and resolution; customers using the affected services faced degraded performance. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-07 16:01 UTC: We are currently investigating this issue.
- **monitoring** 2026-07-07 18:20 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-07-07 20:16 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-07-07 16:01 UTC: [Major incident: High Latency in Helpdesk](https://rewindex.com/change/ic670832b397718.md)


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Canonical: https://rewindex.com/company/gorgias/incidents/189998v4dhdc · Markdown: https://rewindex.com/company/gorgias/incidents/189998v4dhdc.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/189998v4dhdc · Generated 2026-10-18T12:40:56.142Z