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Gorgias: AI Agent and Automation analytics are delayed

Impact: majorStatus: resolvedStarted Resolved (3.5 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Gorgias reported a major incident delaying AI Agent and Automation analytics, affecting AI Agent and Automate - AI Agent. It started at 2026-03-20 15:55 UTC and was resolved at 2026-03-20 19:22 UTC, lasting 3 h 26 min; no cause or fix was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AI AgentAutomate - AI Agent

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. investigating

    We are currently investigating this issue.

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON