# Gorgias: AI Agent and Automation analytics are delayed

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-03-20 15:55 UTC · Resolved: 2026-03-20 19:22 UTC · Duration: 3.5 h
- Updates: 3 · Affected components: AI Agent, Automate - AI Agent
- [Vendor status page: https://stspg.io/0q7glypnsc8h](https://stspg.io/0q7glypnsc8h)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Summary

Gorgias reported a major incident delaying AI Agent and Automation analytics, affecting AI Agent and Automate - AI Agent. It started at 2026-03-20 15:55 UTC and was resolved at 2026-03-20 19:22 UTC, lasting 3 h 26 min; no cause or fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-03-20 15:55 UTC: We are currently investigating this issue.
- **investigating** 2026-03-20 17:47 UTC: We are currently investigating this issue.
- **resolved** 2026-03-20 19:22 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-03-20 15:55 UTC: [Major incident: AI Agent and Automation analytics are delayed](https://rewindex.com/change/i1b354d6ff77169.md)


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Canonical: https://rewindex.com/company/gorgias/incidents/jn77b291jwdm · Markdown: https://rewindex.com/company/gorgias/incidents/jn77b291jwdm.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/jn77b291jwdm · Generated 2026-10-18T12:41:53.957Z