Changes / Gorgias / AI Agent and Automation analytics are delayed
Gorgias: Major incident: AI Agent and Automation analytics are delayed
Summary
Gorgias reported a major incident delaying AI Agent and Automation analytics, affecting AI Agent and Automate - AI Agent. It started at 2026-03-20 15:55 UTC and was resolved at 2026-03-20 19:22 UTC, lasting 3 h 26 min; no cause or fix was stated.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 99%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: AI Agent and Automation analytics are delayed
Before: not present
After: major
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After: resolved
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After: 2026-03-20 15:55 UTC
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After: 2026-03-20 19:22 UTC
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After: AI Agent, Automate - AI Agent
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After: We are currently investigating this issue.
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After: We are currently investigating this issue.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: AI Agent and Automation analytics are delayed (this change) Gorgias reported a major incident delaying AI Agent and Automation analytics, affecting AI Agent and Automate - AI Agent. It started at 2026-03-20 15:55 UTC and was resolved at 2026-03-20 19:22 UTC, lasting 3 h 26 min; no cause or fix was stated. | Major incident |