Gorgias: Redis for "phrase" ML service is OOM
Timeline of updates
- resolved
the endpoint POST /phrase/prediction has a high error rate on production caused by the redis db going OOM. A surge in requests exceeded the memory capacity.
From Gorgias’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.gorgias.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Gorgias, started 2025-11-03 09:00 UTC, resolved after 0 min, 1 update(s).
- Title
- Redis for "phrase" ML service is OOM
- Vendor
- Gorgias
- Date
- URL
- https://rewindex.com/company/gorgias/incidents/14x8wvrpnmxk
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