# Gorgias: Redis for "phrase" ML service is OOM

> Gorgias status incident “Redis for "phrase" ML service is OOM” on 2025-11-03: impact minor (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/gorgias/incidents/14x8wvrpnmxk
Last updated: 2025-11-03T09:00:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-03 09:00 UTC · Resolved: 2025-11-03 09:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/14x8wvrpnmxk](https://status.gorgias.com/incidents/14x8wvrpnmxk)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2025-11-03 09:00 UTC: the endpoint POST /phrase/prediction has a high error rate on production caused by the redis db going OOM. A surge in requests exceeded the memory capacity.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Gorgias, started 2025-11-03 09:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/gorgias/incidents/14x8wvrpnmxk
- Citation: Gorgias, “Redis for "phrase" ML service is OOM” (2025-11-03 09:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/incidents/14x8wvrpnmxk (CC BY 4.0).
- Markdown link: `[Gorgias: Redis for "phrase" ML service is OOM (2025-11-03)](https://rewindex.com/company/gorgias/incidents/14x8wvrpnmxk)`


---
Canonical: https://rewindex.com/company/gorgias/incidents/14x8wvrpnmxk · Markdown: https://rewindex.com/company/gorgias/incidents/14x8wvrpnmxk.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/14x8wvrpnmxk · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:35:35.191Z