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CompaniesGorgiasMonthly reportsNovember 2025

Gorgias in November 2025: incidents, uptime and changes

11incidents posted
9labelled major or critical
95.44%free of major/critical
95.44%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 32 h 49 min, incident time 32 h 49 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 9 · Minor 1 · No impact listed 1

Major and critical incidents 9

IncidentImpactStartedDurationStatusDay
Users are not receiving notificationsMajor29 minresolved11-04
Stats not loadingMajor52 minresolved11-11
AI agent replies might refer to stale Shopify informationMajor3.9 hresolved11-11
Voice Statistic outdatedMajor1.5 hresolved11-13
Asychronous process delayed in us-east1-635c ClusterMajor2.7 hresolved11-14
Help centers are not loadingMajor1.5 hresolved11-14
Instagram comments are not being syncronizedMajor19 hresolved11-19
AI Agent degraded experienceMajor31 minresolved11-27
Live updates on events may not pop up as expectedMajor2.6 hresolved11-28

Other incidents 2

IncidentImpactStartedDurationStatusDay
Redis for "phrase" ML service is OOMMinor0 minresolved11-03
Partial service disruption due to Cloudflare CDN issuesNo impact listed12 hresolved11-18

Cite this

Gorgias posted 11 status incidents in November 2025 (9 major or critical); 0 price changes and 0 notable page changes observed.

Title
Gorgias in November 2025
Vendor
Gorgias
Date
URL
https://rewindex.com/company/gorgias/2025/11

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