# Gorgias in November 2025: incidents, uptime and changes

> Gorgias in November 2025: 11 incidents on its status page (9 major or critical), 95.44% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2025/11
Last updated: 2025-12-01T00:00:00Z

- Incidents posted: 11 (major/critical: 9) · Maintenance: 0
- By vendor impact label: major 9, minor 1, none 1
- Uptime (vendor-reported): 95.44% free of major/critical incidents, 95.44% free of any incident; outage time 32 h 49 min, incident time 32 h 49 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [October 2025](https://rewindex.com/company/gorgias/2025/10.md) · Next: [December 2025](https://rewindex.com/company/gorgias/2025/12.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Users are not receiving notifications](https://rewindex.com/company/gorgias/incidents/c302tp3lj9vg.md) | major | 2025-11-04 07:08 UTC | 2025-11-04 07:37 UTC | 29 min | resolved |
| [Stats not loading](https://rewindex.com/company/gorgias/incidents/mpgtgmn9d4g7.md) | major | 2025-11-11 15:13 UTC | 2025-11-11 16:05 UTC | 52 min | resolved |
| [AI agent replies might refer to stale Shopify information](https://rewindex.com/company/gorgias/incidents/xpf9rkd4cygp.md) | major | 2025-11-11 15:45 UTC | 2025-11-11 19:37 UTC | 3.9 h | resolved |
| [Voice Statistic outdated](https://rewindex.com/company/gorgias/incidents/khplvby1czvt.md) | major | 2025-11-13 13:29 UTC | 2025-11-13 15:01 UTC | 1.5 h | resolved |
| [Asychronous process delayed in us-east1-635c Cluster](https://rewindex.com/company/gorgias/incidents/wbfpn57grxjv.md) | major | 2025-11-14 00:02 UTC | 2025-11-14 02:44 UTC | 2.7 h | resolved |
| [Help centers are not loading](https://rewindex.com/company/gorgias/incidents/qw45ztyvjfm5.md) | major | 2025-11-14 11:57 UTC | 2025-11-14 13:29 UTC | 1.5 h | resolved |
| [Instagram comments are not being syncronized](https://rewindex.com/company/gorgias/incidents/gp601yqz7mjg.md) | major | 2025-11-19 21:16 UTC | 2025-11-20 16:17 UTC | 19 h | resolved |
| [AI Agent degraded experience](https://rewindex.com/company/gorgias/incidents/mwyxxfjs6f5w.md) | major | 2025-11-27 09:45 UTC | 2025-11-27 10:16 UTC | 31 min | resolved |
| [Live updates on events may not pop up as expected](https://rewindex.com/company/gorgias/incidents/8pqlw65nbw1l.md) | major | 2025-11-28 20:06 UTC | 2025-11-28 22:44 UTC | 2.6 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Redis for "phrase" ML service is OOM](https://rewindex.com/company/gorgias/incidents/14x8wvrpnmxk.md) | minor | 2025-11-03 09:00 UTC | 2025-11-03 09:00 UTC | 0 min | resolved |
| [Users are not receiving notifications](https://rewindex.com/company/gorgias/incidents/c302tp3lj9vg.md) | major | 2025-11-04 07:08 UTC | 2025-11-04 07:37 UTC | 29 min | resolved |
| [Stats not loading](https://rewindex.com/company/gorgias/incidents/mpgtgmn9d4g7.md) | major | 2025-11-11 15:13 UTC | 2025-11-11 16:05 UTC | 52 min | resolved |
| [AI agent replies might refer to stale Shopify information](https://rewindex.com/company/gorgias/incidents/xpf9rkd4cygp.md) | major | 2025-11-11 15:45 UTC | 2025-11-11 19:37 UTC | 3.9 h | resolved |
| [Voice Statistic outdated](https://rewindex.com/company/gorgias/incidents/khplvby1czvt.md) | major | 2025-11-13 13:29 UTC | 2025-11-13 15:01 UTC | 1.5 h | resolved |
| [Asychronous process delayed in us-east1-635c Cluster](https://rewindex.com/company/gorgias/incidents/wbfpn57grxjv.md) | major | 2025-11-14 00:02 UTC | 2025-11-14 02:44 UTC | 2.7 h | resolved |
| [Help centers are not loading](https://rewindex.com/company/gorgias/incidents/qw45ztyvjfm5.md) | major | 2025-11-14 11:57 UTC | 2025-11-14 13:29 UTC | 1.5 h | resolved |
| [Partial service disruption due to Cloudflare CDN issues](https://rewindex.com/company/gorgias/incidents/143jrd2tjzks.md) | none | 2025-11-18 12:50 UTC | 2025-11-19 00:58 UTC | 12 h | resolved |
| [Instagram comments are not being syncronized](https://rewindex.com/company/gorgias/incidents/gp601yqz7mjg.md) | major | 2025-11-19 21:16 UTC | 2025-11-20 16:17 UTC | 19 h | resolved |
| [AI Agent degraded experience](https://rewindex.com/company/gorgias/incidents/mwyxxfjs6f5w.md) | major | 2025-11-27 09:45 UTC | 2025-11-27 10:16 UTC | 31 min | resolved |
| [Live updates on events may not pop up as expected](https://rewindex.com/company/gorgias/incidents/8pqlw65nbw1l.md) | major | 2025-11-28 20:06 UTC | 2025-11-28 22:44 UTC | 2.6 h | resolved |

## Cite this

Gorgias posted 11 status incidents in November 2025 (9 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2025/11
- Citation: Gorgias, “Gorgias in November 2025” (2025-11-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2025/11 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in November 2025 (2025-11-01)](https://rewindex.com/company/gorgias/2025/11)`


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Canonical: https://rewindex.com/company/gorgias/2025/11 · Markdown: https://rewindex.com/company/gorgias/2025/11.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:18:19.687Z