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CompaniesGorgiasMonthly reportsOctober 2025

Gorgias in October 2025: incidents, uptime and changes

9incidents posted
7labelled major or critical
94.77%free of major/critical
94.63%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 38 h 52 min, incident time 39 h 57 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 2 · Major 5 · Minor 2

Major and critical incidents 7

IncidentImpactStartedDurationStatusDay
Delay with processing Chat messages, AI agent answers and executing FlowsCritical4.7 hresolved10-20
Delay processing Shopify updatesCritical2.5 hresolved10-21
Products and shopping carts shopify data might be outdatedMajor11 hresolved10-12
Help centers are not loadingMajor29 minresolved10-15
Voice and SMS Services DisruptionMajor24 hresolved10-20
Some customers's billing information are not availableMajor24 hresolved10-20
Delay processing Shopify updatesMajor16 hresolved10-20

Other incidents 2

IncidentImpactStartedDurationStatusDay
The signup page is not respondingMinor56 minresolved10-20
Delay in receiving the realtime updates for the changes in the Customer widgetMinor1.1 hresolved10-27

Maintenance 5

Show scheduled maintenance

Cite this

Gorgias posted 9 status incidents in October 2025 (7 major or critical); 0 price changes and 0 notable page changes observed.

Title
Gorgias in October 2025
Vendor
Gorgias
Date
URL
https://rewindex.com/company/gorgias/2025/10

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