# Gorgias in October 2025: incidents, uptime and changes > Gorgias in October 2025: 9 incidents on its status page (7 major or critical), 94.77% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages. Canonical: https://rewindex.com/company/gorgias/2025/10 Last updated: 2025-11-01T00:00:00Z - Incidents posted: 9 (major/critical: 7) · Maintenance: 5 - By vendor impact label: critical 2, major 5, minor 2 - Uptime (vendor-reported): 94.77% free of major/critical incidents, 94.63% free of any incident; outage time 38 h 52 min, incident time 39 h 57 min - Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0 - Previous month: [September 2025](https://rewindex.com/company/gorgias/2025/09.md) · Next: [November 2025](https://rewindex.com/company/gorgias/2025/11.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md) _Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._ ## Major and critical incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Delay with processing Chat messages, AI agent answers and executing Flows](https://rewindex.com/company/gorgias/incidents/wxf3sqszbzhf.md) | critical | 2025-10-20 19:55 UTC | 2025-10-21 00:34 UTC | 4.7 h | resolved | | [Delay processing Shopify updates](https://rewindex.com/company/gorgias/incidents/lvkywdzlwwyl.md) | critical | 2025-10-21 09:27 UTC | 2025-10-21 11:56 UTC | 2.5 h | resolved | | [Products and shopping carts shopify data might be outdated](https://rewindex.com/company/gorgias/incidents/p3f3jzq0dkst.md) | major | 2025-10-12 19:05 UTC | 2025-10-13 05:54 UTC | 11 h | resolved | | [Help centers are not loading](https://rewindex.com/company/gorgias/incidents/1fc6cd8y2b5j.md) | major | 2025-10-15 16:19 UTC | 2025-10-15 16:48 UTC | 29 min | resolved | | [Voice and SMS Services Disruption](https://rewindex.com/company/gorgias/incidents/8brj6142wlpf.md) | major | 2025-10-20 08:23 UTC | 2025-10-21 08:35 UTC | 24 h | resolved | | [Some customers's billing information are not available](https://rewindex.com/company/gorgias/incidents/k4fvpn7h7j9c.md) | major | 2025-10-20 08:39 UTC | 2025-10-21 08:09 UTC | 24 h | resolved | | [Delay processing Shopify updates](https://rewindex.com/company/gorgias/incidents/v1gk69kd29sl.md) | major | 2025-10-20 20:00 UTC | 2025-10-21 11:57 UTC | 16 h | resolved | ## All incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Products and shopping carts shopify data might be outdated](https://rewindex.com/company/gorgias/incidents/p3f3jzq0dkst.md) | major | 2025-10-12 19:05 UTC | 2025-10-13 05:54 UTC | 11 h | resolved | | [Help centers are not loading](https://rewindex.com/company/gorgias/incidents/1fc6cd8y2b5j.md) | major | 2025-10-15 16:19 UTC | 2025-10-15 16:48 UTC | 29 min | resolved | | [Voice and SMS Services Disruption](https://rewindex.com/company/gorgias/incidents/8brj6142wlpf.md) | major | 2025-10-20 08:23 UTC | 2025-10-21 08:35 UTC | 24 h | resolved | | [Some customers's billing information are not available](https://rewindex.com/company/gorgias/incidents/k4fvpn7h7j9c.md) | major | 2025-10-20 08:39 UTC | 2025-10-21 08:09 UTC | 24 h | resolved | | [The signup page is not responding](https://rewindex.com/company/gorgias/incidents/wr2mprbb68gs.md) | minor | 2025-10-20 16:45 UTC | 2025-10-20 17:41 UTC | 56 min | resolved | | [Delay with processing Chat messages, AI agent answers and executing Flows](https://rewindex.com/company/gorgias/incidents/wxf3sqszbzhf.md) | critical | 2025-10-20 19:55 UTC | 2025-10-21 00:34 UTC | 4.7 h | resolved | | [Delay processing Shopify updates](https://rewindex.com/company/gorgias/incidents/v1gk69kd29sl.md) | major | 2025-10-20 20:00 UTC | 2025-10-21 11:57 UTC | 16 h | resolved | | [Delay processing Shopify updates](https://rewindex.com/company/gorgias/incidents/lvkywdzlwwyl.md) | critical | 2025-10-21 09:27 UTC | 2025-10-21 11:56 UTC | 2.5 h | resolved | | [Delay in receiving the realtime updates for the changes in the Customer widget](https://rewindex.com/company/gorgias/incidents/m6jmnq26l8dy.md) | minor | 2025-10-27 16:15 UTC | 2025-10-27 17:20 UTC | 1.1 h | resolved | ## Maintenance | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [\[Scheduled\] Scheduled Database maintenance - North America](https://rewindex.com/company/gorgias/incidents/r05pylv5l8hf.md) | maintenance | 2025-10-11 13:00 UTC | 2025-10-11 13:46 UTC | 46 min | resolved | | [\[Scheduled\] Scheduled Helpdesk Billing Maintenance](https://rewindex.com/company/gorgias/incidents/2y3cxc5crv4l.md) | maintenance | 2025-10-27 04:48 UTC | 2025-10-27 22:15 UTC | 17 h | resolved | | [\[Scheduled\] Scheduled Helpdesk Search and Views Maintenance - Australia](https://rewindex.com/company/gorgias/incidents/1nsk68d2vmnw.md) | maintenance | 2025-10-28 13:00 UTC | 2025-10-28 14:30 UTC | 1.5 h | resolved | | [\[Scheduled\] Scheduled Helpdesk Search and Views Maintenance - Europe](https://rewindex.com/company/gorgias/incidents/pkvyw0bz529s.md) | maintenance | 2025-10-28 17:00 UTC | 2025-10-28 17:56 UTC | 56 min | resolved | | [\[Scheduled\] Scheduled Helpdesk Search and Views Maintenance - North America](https://rewindex.com/company/gorgias/incidents/hq8lxybcq70l.md) | maintenance | 2025-10-29 07:00 UTC | 2025-10-29 07:54 UTC | 54 min | resolved | ## Cite this Gorgias posted 9 status incidents in October 2025 (7 major or critical); 0 price changes and 0 notable page changes observed. - Canonical URL: https://rewindex.com/company/gorgias/2025/10 - Citation: Gorgias, “Gorgias in October 2025” (2025-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2025/10 (CC BY 4.0). - Markdown link: `[Gorgias: Gorgias in October 2025 (2025-10-01)](https://rewindex.com/company/gorgias/2025/10)` --- Canonical: https://rewindex.com/company/gorgias/2025/10 · Markdown: https://rewindex.com/company/gorgias/2025/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:34:45.618Z