CompaniesGorgiasMonthly reportsSeptember 2025
Gorgias in September 2025: incidents, uptime and changes
13incidents posted
13labelled major or critical
91.91%free of major/critical
91.91%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 2.4 days, incident time 2.4 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 13
Major and critical incidents 13
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Chat and AI Agent features are currently unavailable | Major | 4.5 h | resolved | 09-02 | |
| Users are not able to export ticket metrics Drilldown | Major | 1.1 h | resolved | 09-09 | |
| Delays in the processing of tickets across most customers | Major | 49 min | resolved | 09-14 | |
| Shopify live updates issue | Major | 13 h | resolved | 09-18 | |
| Agent are not able to cancel order from gorgias | Major | 9.5 h | resolved | 09-22 | |
| Agent messages not sending | Major | 1.3 h | resolved | 09-24 | |
| Help Center returning 404 | Major | 37 min | resolved | 09-24 | |
| Partial outage on Helpdesk in us-east1-635c cluster | Major | 5.3 h | resolved | 09-25 | |
| Outdated views and data processing delay for subset of customers | Major | 2.0 h | resolved | 09-25 | |
| Delays in data processing | Major | 14 h | resolved | 09-26 | |
| Agent messages stuck in pending state | Major | 2.4 h | resolved | 09-28 | |
| Partial Email Ingestion Outage for Forwarding via Sendgrid | Major | 2.7 h | resolved | 09-29 | |
| Delays in data processing | Major | 40 min | resolved | 09-30 |
Maintenance 2
Cite this
Gorgias posted 13 status incidents in September 2025 (13 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Gorgias in September 2025
- Vendor
- Gorgias
- Date
- URL
- https://rewindex.com/company/gorgias/2025/09