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Gorgias: Delays in the processing of tickets across most customers

Impact: majorStatus: resolvedStarted Resolved (49 min)1 updateSource: status.gorgias.com (opens in new tab)

Timeline of updates

  1. resolved

    We can now confirmed that users are no longer affected by this issue and as such the incident is now resolved. The incident would have affected most core aspects of the ticket pipeline on the cluster including: processing of rules, responses from AI Agent, as well as outbound messages. We apologize for the inconvenience caused.

From Gorgias’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.gorgias.com (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON