# Gorgias: Delays in the processing of tickets across most customers

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-14 21:15 UTC · Resolved: 2025-09-14 22:04 UTC · Duration: 49 min
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/3qvydtj30yf5](https://status.gorgias.com/incidents/3qvydtj30yf5)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2025-09-14 22:04 UTC: We can now confirmed that users are no longer affected by this issue and as such the incident is now resolved. The incident would have affected most core aspects of the ticket pipeline on the cluster including: processing of rules, responses from AI Agent, as well as outbound messages. We apologize for the inconvenience caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/3qvydtj30yf5 · Markdown: https://rewindex.com/company/gorgias/incidents/3qvydtj30yf5.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/3qvydtj30yf5 · Generated 2026-10-18T12:35:03.216Z