# Gorgias in September 2025: incidents, uptime and changes > Gorgias in September 2025: 13 incidents on its status page (13 major or critical), 91.91% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages. Canonical: https://rewindex.com/company/gorgias/2025/09 Last updated: 2025-10-01T00:00:00Z - Incidents posted: 13 (major/critical: 13) · Maintenance: 2 - By vendor impact label: major 13 - Uptime (vendor-reported): 91.91% free of major/critical incidents, 91.91% free of any incident; outage time 2.4 days, incident time 2.4 days - Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0 - Previous month: [August 2025](https://rewindex.com/company/gorgias/2025/08.md) · Next: [October 2025](https://rewindex.com/company/gorgias/2025/10.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md) _Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._ ## Major and critical incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Chat and AI Agent features are currently unavailable](https://rewindex.com/company/gorgias/incidents/n2khh7m22j9v.md) | major | 2025-09-02 14:33 UTC | 2025-09-02 19:00 UTC | 4.5 h | resolved | | [Users are not able to export ticket metrics Drilldown](https://rewindex.com/company/gorgias/incidents/0vbqds50hvyq.md) | major | 2025-09-09 18:37 UTC | 2025-09-09 19:41 UTC | 1.1 h | resolved | | [Delays in the processing of tickets across most customers](https://rewindex.com/company/gorgias/incidents/3qvydtj30yf5.md) | major | 2025-09-14 21:15 UTC | 2025-09-14 22:04 UTC | 49 min | resolved | | [Shopify live updates issue](https://rewindex.com/company/gorgias/incidents/df5vb4svcb6q.md) | major | 2025-09-18 07:13 UTC | 2025-09-18 20:42 UTC | 13 h | resolved | | [Agent are not able to cancel order from gorgias](https://rewindex.com/company/gorgias/incidents/1j27njnfppnf.md) | major | 2025-09-22 09:15 UTC | 2025-09-22 18:45 UTC | 9.5 h | resolved | | [Agent messages not sending](https://rewindex.com/company/gorgias/incidents/mf78y2jyx7fy.md) | major | 2025-09-24 00:33 UTC | 2025-09-24 01:48 UTC | 1.3 h | resolved | | [Help Center returning 404](https://rewindex.com/company/gorgias/incidents/rwhy0c37xq01.md) | major | 2025-09-24 12:17 UTC | 2025-09-24 12:54 UTC | 37 min | resolved | | [Partial outage on Helpdesk in us-east1-635c cluster](https://rewindex.com/company/gorgias/incidents/pt06wgtyxtrn.md) | major | 2025-09-25 11:24 UTC | 2025-09-25 16:39 UTC | 5.3 h | resolved | | [Outdated views and data processing delay for subset of customers](https://rewindex.com/company/gorgias/incidents/djsmdptty19h.md) | major | 2025-09-25 20:34 UTC | 2025-09-25 22:32 UTC | 2.0 h | resolved | | [Delays in data processing](https://rewindex.com/company/gorgias/incidents/qmw65n3p0670.md) | major | 2025-09-26 05:59 UTC | 2025-09-26 20:02 UTC | 14 h | resolved | | [Agent messages stuck in pending state](https://rewindex.com/company/gorgias/incidents/19qlgzwsqtz2.md) | major | 2025-09-28 19:34 UTC | 2025-09-28 21:57 UTC | 2.4 h | resolved | | [Partial Email Ingestion Outage for Forwarding via Sendgrid](https://rewindex.com/company/gorgias/incidents/xvcc86d3wshl.md) | major | 2025-09-29 10:22 UTC | 2025-09-29 13:03 UTC | 2.7 h | resolved | | [Delays in data processing](https://rewindex.com/company/gorgias/incidents/rcc90kvh5y4h.md) | major | 2025-09-30 21:25 UTC | 2025-09-30 22:05 UTC | 40 min | resolved | ## All incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Chat and AI Agent features are currently unavailable](https://rewindex.com/company/gorgias/incidents/n2khh7m22j9v.md) | major | 2025-09-02 14:33 UTC | 2025-09-02 19:00 UTC | 4.5 h | resolved | | [Users are not able to export ticket metrics Drilldown](https://rewindex.com/company/gorgias/incidents/0vbqds50hvyq.md) | major | 2025-09-09 18:37 UTC | 2025-09-09 19:41 UTC | 1.1 h | resolved | | [Delays in the processing of tickets across most customers](https://rewindex.com/company/gorgias/incidents/3qvydtj30yf5.md) | major | 2025-09-14 21:15 UTC | 2025-09-14 22:04 UTC | 49 min | resolved | | [Shopify live updates issue](https://rewindex.com/company/gorgias/incidents/df5vb4svcb6q.md) | major | 2025-09-18 07:13 UTC | 2025-09-18 20:42 UTC | 13 h | resolved | | [Agent are not able to cancel order from gorgias](https://rewindex.com/company/gorgias/incidents/1j27njnfppnf.md) | major | 2025-09-22 09:15 UTC | 2025-09-22 18:45 UTC | 9.5 h | resolved | | [Agent messages not sending](https://rewindex.com/company/gorgias/incidents/mf78y2jyx7fy.md) | major | 2025-09-24 00:33 UTC | 2025-09-24 01:48 UTC | 1.3 h | resolved | | [Help Center returning 404](https://rewindex.com/company/gorgias/incidents/rwhy0c37xq01.md) | major | 2025-09-24 12:17 UTC | 2025-09-24 12:54 UTC | 37 min | resolved | | [Partial outage on Helpdesk in us-east1-635c cluster](https://rewindex.com/company/gorgias/incidents/pt06wgtyxtrn.md) | major | 2025-09-25 11:24 UTC | 2025-09-25 16:39 UTC | 5.3 h | resolved | | [Outdated views and data processing delay for subset of customers](https://rewindex.com/company/gorgias/incidents/djsmdptty19h.md) | major | 2025-09-25 20:34 UTC | 2025-09-25 22:32 UTC | 2.0 h | resolved | | [Delays in data processing](https://rewindex.com/company/gorgias/incidents/qmw65n3p0670.md) | major | 2025-09-26 05:59 UTC | 2025-09-26 20:02 UTC | 14 h | resolved | | [Agent messages stuck in pending state](https://rewindex.com/company/gorgias/incidents/19qlgzwsqtz2.md) | major | 2025-09-28 19:34 UTC | 2025-09-28 21:57 UTC | 2.4 h | resolved | | [Partial Email Ingestion Outage for Forwarding via Sendgrid](https://rewindex.com/company/gorgias/incidents/xvcc86d3wshl.md) | major | 2025-09-29 10:22 UTC | 2025-09-29 13:03 UTC | 2.7 h | resolved | | [Delays in data processing](https://rewindex.com/company/gorgias/incidents/rcc90kvh5y4h.md) | major | 2025-09-30 21:25 UTC | 2025-09-30 22:05 UTC | 40 min | resolved | ## Maintenance | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [\[Scheduled\] Scheduled Database maintenance - North America](https://rewindex.com/company/gorgias/incidents/bqz7zw1kgg3v.md) | maintenance | 2025-09-22 06:02 UTC | 2025-09-22 07:00 UTC | 58 min | resolved | | [\[Scheduled\] Emergency Database maintenance - North America](https://rewindex.com/company/gorgias/incidents/11lk4xynh6m8.md) | maintenance | 2025-09-25 09:00 UTC | 2025-09-25 09:37 UTC | 37 min | resolved | ## Cite this Gorgias posted 13 status incidents in September 2025 (13 major or critical); 0 price changes and 0 notable page changes observed. - Canonical URL: https://rewindex.com/company/gorgias/2025/09 - Citation: Gorgias, “Gorgias in September 2025” (2025-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2025/09 (CC BY 4.0). - Markdown link: `[Gorgias: Gorgias in September 2025 (2025-09-01)](https://rewindex.com/company/gorgias/2025/09)` --- Canonical: https://rewindex.com/company/gorgias/2025/09 · Markdown: https://rewindex.com/company/gorgias/2025/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:13.041Z