CompaniesGorgiasMonthly reportsDecember 2025
Gorgias in December 2025: incidents, uptime and changes
Vendor-reported outage time 21 h 30 min, incident time 32 h 23 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 5 · Minor 3 · No impact listed 1
Major and critical incidents 5
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| All actions should now be working as usual | Major | 4.5 h | resolved | 12-01 | |
| Several Gorgias components down due to a third-party provider outage | Major | 1.5 h | resolved | 12-05 | |
| Slowness on Helpdesk | Major | 9.1 h | resolved | 12-15 | |
| Increased error rate and delayed message processing | Major | 1.1 h | resolved | 12-17 | |
| Helpdesk web application slowness | Major | 5.3 h | resolved | 12-19 |
Other incidents 4
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Shopify orders data sync is delayed in search and AI Shopping assistant ... | Minor | 8.8 h | resolved | 12-02 | |
| Instability with real time updates | No impact listed | 1.3 h | resolved | 12-02 | |
| Knowledge sync delay in AI Agent | Minor | 42 min | resolved | 12-09 | |
| Delay in Knowledge updates sync for AI Agent | Minor | 1.4 h | resolved | 12-09 |
Maintenance 2
Cite this
Gorgias posted 9 status incidents in December 2025 (5 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Gorgias in December 2025
- Vendor
- Gorgias
- Date
- URL
- https://rewindex.com/company/gorgias/2025/12