# Gorgias in December 2025: incidents, uptime and changes

> Gorgias in December 2025: 9 incidents on its status page (5 major or critical), 97.11% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2025/12
Last updated: 2026-01-01T00:00:00Z

- Incidents posted: 9 (major/critical: 5) · Maintenance: 2
- By vendor impact label: major 5, minor 3, none 1
- Uptime (vendor-reported): 97.11% free of major/critical incidents, 95.64% free of any incident; outage time 21 h 30 min, incident time 32 h 23 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [November 2025](https://rewindex.com/company/gorgias/2025/11.md) · Next: [January 2026](https://rewindex.com/company/gorgias/2026/01.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [All actions should now be working as usual](https://rewindex.com/company/gorgias/incidents/rjwgv30fdl9q.md) | major | 2025-12-01 03:37 UTC | 2025-12-01 08:06 UTC | 4.5 h | resolved |
| [Several Gorgias components down due to a third-party provider outage](https://rewindex.com/company/gorgias/incidents/fsvnhnm6zjnk.md) | major | 2025-12-05 09:22 UTC | 2025-12-05 10:52 UTC | 1.5 h | resolved |
| [Slowness on Helpdesk](https://rewindex.com/company/gorgias/incidents/32wgjggp5zmg.md) | major | 2025-12-15 12:47 UTC | 2025-12-15 21:53 UTC | 9.1 h | resolved |
| [Increased error rate and delayed message processing](https://rewindex.com/company/gorgias/incidents/zn1kpbln1w8r.md) | major | 2025-12-17 15:15 UTC | 2025-12-17 16:19 UTC | 1.1 h | resolved |
| [Helpdesk web application slowness](https://rewindex.com/company/gorgias/incidents/d6v52hmqttcc.md) | major | 2025-12-19 08:52 UTC | 2025-12-19 14:13 UTC | 5.3 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [All actions should now be working as usual](https://rewindex.com/company/gorgias/incidents/rjwgv30fdl9q.md) | major | 2025-12-01 03:37 UTC | 2025-12-01 08:06 UTC | 4.5 h | resolved |
| [Shopify orders data sync is delayed in search and AI Shopping assistant ...](https://rewindex.com/company/gorgias/incidents/lq12ddwr4yf9.md) | minor | 2025-12-02 02:44 UTC | 2025-12-02 11:30 UTC | 8.8 h | resolved |
| [Instability with real time updates](https://rewindex.com/company/gorgias/incidents/gzkfdx828ndx.md) | none | 2025-12-02 18:52 UTC | 2025-12-02 20:08 UTC | 1.3 h | resolved |
| [Several Gorgias components down due to a third-party provider outage](https://rewindex.com/company/gorgias/incidents/fsvnhnm6zjnk.md) | major | 2025-12-05 09:22 UTC | 2025-12-05 10:52 UTC | 1.5 h | resolved |
| [Knowledge sync delay in AI Agent](https://rewindex.com/company/gorgias/incidents/6ktgq47kl8d1.md) | minor | 2025-12-09 16:05 UTC | 2025-12-09 16:47 UTC | 42 min | resolved |
| [Delay in Knowledge updates sync for AI Agent](https://rewindex.com/company/gorgias/incidents/zf9jffm1pj1q.md) | minor | 2025-12-09 22:09 UTC | 2025-12-09 23:34 UTC | 1.4 h | resolved |
| [Slowness on Helpdesk](https://rewindex.com/company/gorgias/incidents/32wgjggp5zmg.md) | major | 2025-12-15 12:47 UTC | 2025-12-15 21:53 UTC | 9.1 h | resolved |
| [Increased error rate and delayed message processing](https://rewindex.com/company/gorgias/incidents/zn1kpbln1w8r.md) | major | 2025-12-17 15:15 UTC | 2025-12-17 16:19 UTC | 1.1 h | resolved |
| [Helpdesk web application slowness](https://rewindex.com/company/gorgias/incidents/d6v52hmqttcc.md) | major | 2025-12-19 08:52 UTC | 2025-12-19 14:13 UTC | 5.3 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Infrastructure Maintenance - Australia](https://rewindex.com/company/gorgias/incidents/lbsf6ltb1cmj.md) | maintenance | 2025-12-16 16:00 UTC | 2025-12-16 16:47 UTC | 47 min | resolved |
| [\[Scheduled\] Scheduled Infrastructure Maintenance - Europe](https://rewindex.com/company/gorgias/incidents/kydwn3nbb5jw.md) | maintenance | 2025-12-16 22:00 UTC | 2025-12-16 23:00 UTC | 1.0 h | resolved |

## Cite this

Gorgias posted 9 status incidents in December 2025 (5 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2025/12
- Citation: Gorgias, “Gorgias in December 2025” (2025-12-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2025/12 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in December 2025 (2025-12-01)](https://rewindex.com/company/gorgias/2025/12)`


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Canonical: https://rewindex.com/company/gorgias/2025/12 · Markdown: https://rewindex.com/company/gorgias/2025/12.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:34:52.821Z