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Gorgias: Customer sidebar search not working

Impact: majorStatus: resolvedStarted Resolved (1.2 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Gorgias reported a major incident affecting customer sidebar search in Helpdesk - Web App and Web App. It started at 2026-09-16 12:51 UTC and was resolved at 2026-09-16 14:05 UTC, lasting 1 h 14 min; no cause or specific fix was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Helpdesk - Web AppWeb App

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. identified

    We identified the issue and currently actively working on the resolution.

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON