# Gorgias: Customer sidebar search not working

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-16 12:51 UTC · Resolved: 2026-09-16 14:05 UTC · Duration: 1.2 h
- Updates: 3 · Affected components: Helpdesk - Web App, Web App
- [Vendor status page: https://stspg.io/99mlzgjx9crf](https://stspg.io/99mlzgjx9crf)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Summary

Gorgias reported a major incident affecting customer sidebar search in Helpdesk - Web App and Web App. It started at 2026-09-16 12:51 UTC and was resolved at 2026-09-16 14:05 UTC, lasting 1 h 14 min; no cause or specific fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-16 12:51 UTC: We are currently investigating this issue.
- **identified** 2026-09-16 13:12 UTC: We identified the issue and currently actively working on the resolution.
- **resolved** 2026-09-16 14:05 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-16 12:51 UTC: [Major incident: Customer sidebar search not working](https://rewindex.com/change/i0126833d46aa85.md)


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Canonical: https://rewindex.com/company/gorgias/incidents/h985yw5vc9xc · Markdown: https://rewindex.com/company/gorgias/incidents/h985yw5vc9xc.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/h985yw5vc9xc · Generated 2026-10-18T12:42:35.445Z