Changes / Gorgias / Customer sidebar search not working
Gorgias: Major incident: Customer sidebar search not working
Summary
Gorgias reported a major incident affecting customer sidebar search in Helpdesk - Web App and Web App. It started at 2026-09-16 12:51 UTC and was resolved at 2026-09-16 14:05 UTC, lasting 1 h 14 min; no cause or specific fix was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Customer sidebar search not working
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-09-16 12:51 UTC
Before: not present
After: 2026-09-16 14:05 UTC
Before: not present
After: Helpdesk - Web App, Web App
Before: not present
After: We are currently investigating this issue.
Before: not present
After: We identified the issue and currently actively working on the resolution.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Customer sidebar search not working (this change) Gorgias reported a major incident affecting customer sidebar search in Helpdesk - Web App and Web App. It started at 2026-09-16 12:51 UTC and was resolved at 2026-09-16 14:05 UTC, lasting 1 h 14 min; no cause or specific fix was stated. | Major incident |