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Gorgias: Issues with closing tickets

Impact: majorStatus: resolvedStarted Resolved (46 min)3 updatesSource: stspg.io (opens in new tab)
Summary

Gorgias reported a major incident affecting ticket closing in Helpdesk - Web App and Web App, starting 2026-09-15 10:42 UTC and lasting 46 min until resolution at 2026-09-15 11:28 UTC. A fix was implemented at 2026-09-15 11:06 UTC; no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Helpdesk - Web AppWeb App

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON