# Gorgias: Issues with closing tickets

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-15 10:42 UTC · Resolved: 2026-09-15 11:28 UTC · Duration: 46 min
- Updates: 3 · Affected components: Helpdesk - Web App, Web App
- [Vendor status page: https://stspg.io/ckm8xpgrv8xv](https://stspg.io/ckm8xpgrv8xv)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Summary

Gorgias reported a major incident affecting ticket closing in Helpdesk - Web App and Web App, starting 2026-09-15 10:42 UTC and lasting 46 min until resolution at 2026-09-15 11:28 UTC. A fix was implemented at 2026-09-15 11:06 UTC; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-15 10:42 UTC: We are currently investigating this issue.
- **monitoring** 2026-09-15 11:06 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-09-15 11:28 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-15 10:42 UTC: [Major incident: Issues with closing tickets](https://rewindex.com/change/i83123ce54451e9.md)


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Canonical: https://rewindex.com/company/gorgias/incidents/vgn87kg74k9q · Markdown: https://rewindex.com/company/gorgias/incidents/vgn87kg74k9q.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/vgn87kg74k9q · Generated 2026-10-18T11:46:12.448Z