Changes / Gorgias / Issues with closing tickets

Gorgias: Major incident: Issues with closing tickets

Summary

Gorgias reported a major incident affecting ticket closing in Helpdesk - Web App and Web App, starting 2026-09-15 10:42 UTC and lasting 46 min until resolution at 2026-09-15 11:28 UTC. A fix was implemented at 2026-09-15 11:06 UTC; no cause was stated.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 90%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Issues with closing tickets
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-09-15 10:42 UTC
AddedResolved time#5
Before: not present
After: 2026-09-15 11:28 UTC
AddedAffected components#6
Before: not present
After: Helpdesk - Web App, Web App
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdatemonitoring#8
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Issues with closing tickets (this change)
Gorgias reported a major incident affecting ticket closing in Helpdesk - Web App and Web App, starting 2026-09-15 10:42 UTC and lasting 46 min until resolution at 2026-09-15 11:28 UTC. A fix was implemented at 2026-09-15 11:06 UTC; no cause was stated.
Major incident

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