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Gorgias: Some merchands are reporting orders missing from the widgets / search

Impact: majorStatus: resolvedStarted Resolved (1.7 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Some merchants reported orders missing from Gorgias widgets/search, affecting the Shopify integration. The vendor rated the incident major; it lasted 1 h 39 min, from 2026-05-21 14:24 UTC to 2026-05-21 16:03 UTC. Gorgias reported redeploying a previous Helpdesk version as a fix and stated no data was lost.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Helpdesk Integrations - Shopify integrationShopify integration

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. identified

    We found the root cause, redeploying a previous version of the Helpdesk as a fix. No data was lost.

  3. resolved

    Incident is resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON