Changes / Gorgias / Some merchands are reporting orders missing from the widgets / search
Gorgias: Major incident: Some merchands are reporting orders missing from the widgets / search
Summary
Some merchants reported orders missing from Gorgias widgets/search, affecting the Shopify integration. The vendor rated the incident major; it lasted 1 h 39 min, from 2026-05-21 14:24 UTC to 2026-05-21 16:03 UTC. Gorgias reported redeploying a previous Helpdesk version as a fix and stated no data was lost.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 52%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Some merchands are reporting orders missing from the widgets / search
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-05-21 14:24 UTC
Before: not present
After: 2026-05-21 16:03 UTC
Before: not present
After: Helpdesk Integrations - Shopify integration, Shopify integration
Before: not present
After: We are currently investigating this issue.
Before: not present
After: We found the root cause, redeploying a previous version of the Helpdesk as a fix. No data was lost.
Before: not present
After: Incident is resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some merchands are reporting orders missing from the widgets / search (this change) Some merchants reported orders missing from Gorgias widgets/search, affecting the Shopify integration. The vendor rated the incident major; it lasted 1 h 39 min, from 2026-05-21 14:24 UTC to 2026-05-21 16:03 UTC. Gorgias reported redeploying a previous Helpdesk version as a fix and stated no data was lost. | Major incident |