# Gorgias: Some merchands are reporting orders missing from the widgets / search

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-21 14:24 UTC · Resolved: 2026-05-21 16:03 UTC · Duration: 1.7 h
- Updates: 3 · Affected components: Helpdesk Integrations - Shopify integration, Shopify integration
- [Vendor status page: https://stspg.io/7td6qrfwng60](https://stspg.io/7td6qrfwng60)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Summary

Some merchants reported orders missing from Gorgias widgets/search, affecting the Shopify integration. The vendor rated the incident major; it lasted 1 h 39 min, from 2026-05-21 14:24 UTC to 2026-05-21 16:03 UTC. Gorgias reported redeploying a previous Helpdesk version as a fix and stated no data was lost. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-21 14:24 UTC: We are currently investigating this issue.
- **identified** 2026-05-21 14:40 UTC: We found the root cause, redeploying a previous version of the Helpdesk as a fix. No data was lost.
- **resolved** 2026-05-21 16:03 UTC: Incident is resolved.

## Rewindex changes for this incident

- 2026-05-21 14:24 UTC: [Major incident: Some merchands are reporting orders missing from the widgets / search](https://rewindex.com/change/i94186263ec54a7.md)


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Canonical: https://rewindex.com/company/gorgias/incidents/9mlxvsbqrxcv · Markdown: https://rewindex.com/company/gorgias/incidents/9mlxvsbqrxcv.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/9mlxvsbqrxcv · Generated 2026-10-18T11:37:18.652Z