Companies / Gorgias / incidents

Gorgias: Ticket view count is not updating on some accounts.

Timeline of updates

1. investigating2026-05-18 02:47 UTC

   Ticket view count are not updating correctly for some accounts. We are currently investigating this issue.

2. identified2026-05-18 03:46 UTC

   We're still working on a fix for this issue. In the meantime, a hard refresh — Cmd + Shift + R on Mac, or Ctrl + Shift + R on Windows — should clear it up. Sorry for the inconvenience.

3. resolved2026-05-18 05:32 UTC

   This incident has been resolved.

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