# Gorgias: Ticket view count is not updating on some accounts.

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-05-18 02:47 UTC · Resolved: 2026-05-18 05:32 UTC · Duration: 2.8 h
- Updates: 3
- [Vendor status page: https://stspg.io/n7g1prw26sh3](https://stspg.io/n7g1prw26sh3)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **investigating** 2026-05-18 02:47 UTC: Ticket view count are not updating correctly for some accounts. We are currently investigating this issue.
- **identified** 2026-05-18 03:46 UTC: We're still working on a fix for this issue. In the meantime, a hard refresh — Cmd + Shift + R on Mac, or Ctrl + Shift + R on Windows — should clear it up. Sorry for the inconvenience.
- **resolved** 2026-05-18 05:32 UTC: This incident has been resolved.


---
Canonical: https://rewindex.com/company/gorgias/incidents/6q856tn6j5lz · Markdown: https://rewindex.com/company/gorgias/incidents/6q856tn6j5lz.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/6q856tn6j5lz · Generated 2026-10-18T11:46:06.498Z