Gorgias: Cloud service provider network incident may affect a subset of Gorgias Customers

Impact: majorStatus: resolvedStarted 2026-09-01 15:19 UTCResolved 2026-09-01 18:59 UTC (3.6 h)4 updatesSource: stspg.io

Summary

Gorgias reported a major cloud service provider network incident potentially affecting a subset of customers, with Live Chat, REST API and Google Cloud Networking listed as affected components. It started at 2026-09-01 15:19 UTC and was resolved at 2026-09-01 18:59 UTC, lasting 3 h 39 min.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Helpdesk - REST APIREST APIGoogle Cloud Platform Google Cloud NetworkingInfrastructure & Cloud - Google Cloud Platform Google Cloud NetworkingHelpdesk Integrations - Live ChatLive Chat

Timeline of updates

investigating2026-09-01 15:19 UTC
We are currently investigating this issue.
investigating2026-09-01 15:21 UTC
We are currently investigating this issue.
monitoring2026-09-01 16:24 UTC
We are seeing signs of recovery, we are continuing to monitor our services
resolved2026-09-01 18:59 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Cloud service provider network incident may affect a subset of Gorgias Customers 2026-09-01 15:19 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON