Changes / Gorgias / Cloud service provider network incident may affect a subset of Gorgias Customers
Gorgias: Major incident: Cloud service provider network incident may affect a subset of Gorgias Customers
Summary
Gorgias reported a major cloud service provider network incident potentially affecting a subset of customers, with Live Chat, REST API and Google Cloud Networking listed as affected components. It started at 2026-09-01 15:19 UTC and was resolved at 2026-09-01 18:59 UTC, lasting 3 h 39 min.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Cloud service provider network incident may affect a subset of Gorgias Customers
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-09-01 15:19 UTC
Before: not present
After: 2026-09-01 18:59 UTC
Before: not present
After: Google Cloud Platform Google Cloud Networking, Helpdesk Integrations - Live Chat, Helpdesk - REST API, Infrastructure & Cloud - Google Cloud Platform Google Cloud Networking, Live Chat, REST API
Before: not present
After: We are currently investigating this issue.
Before: not present
After: We are currently investigating this issue.
Before: not present
After: We are seeing signs of recovery, we are continuing to monitor our services
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Cloud service provider network incident may affect a subset of Gorgias Customers (this change) Gorgias reported a major cloud service provider network incident potentially affecting a subset of customers, with Live Chat, REST API and Google Cloud Networking listed as affected components. It started at 2026-09-01 15:19 UTC and was resolved at 2026-09-01 18:59 UTC, lasting 3 h 39 min. | Major incident |