# Gorgias: Major incident: Cloud service provider network incident may affect a subset of Gorgias Customers

**Summary:** Gorgias reported a major cloud service provider network incident potentially affecting a subset of customers, with Live Chat, REST API and Google Cloud Networking listed as affected components. It started at 2026-09-01 15:19 UTC and was resolved at 2026-09-01 18:59 UTC, lasting 3 h 39 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-01 15:19 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/5dk3dc0c9lgf](https://stspg.io/5dk3dc0c9lgf)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)
- Versions: before (none: first archived) → after incident\_version:329/d0x8wn3gf69s@1b477af46527
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Cloud service provider network incident may affect a subset of Gorgias Customers
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-01 15:19 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-01 18:59 UTC
```

**6. Added: Affected components**

```diff
+ Google Cloud Platform Google Cloud Networking, Helpdesk Integrations - Live Chat, Helpdesk - REST API, Infrastructure & Cloud - Google Cloud Platform Google Cloud Networking, Live Chat, REST API
```

**7. Added: Update** (investigating) · 2026-09-01 15:19 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2026-09-01 15:21 UTC

```diff
+ We are currently investigating this issue.
```

**9. Added: Update** (monitoring) · 2026-09-01 16:24 UTC

```diff
+ We are seeing signs of recovery, we are continuing to monitor our services
```

**10. Added: Update** (resolved) · 2026-09-01 18:59 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-01 15:19 UTC | Major incident: Cloud service provider network incident may affect a subset of Gorgias Customers (this change) | outage |

All Gorgias changes: [timeline](https://rewindex.com/company/gorgias/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ieab4ed7039c23a · Markdown: https://rewindex.com/change/ieab4ed7039c23a.md · JSON: https://rewindex.com/api/v1/changes/ieab4ed7039c23a · Generated 2026-10-18T03:33:58.855Z