# Gorgias: Cloud service provider network incident may affect a subset of Gorgias Customers

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-01 15:19 UTC · Resolved: 2026-09-01 18:59 UTC · Duration: 3.6 h
- Updates: 4 · Affected components: Helpdesk - REST API, REST API, Google Cloud Platform Google Cloud Networking, Infrastructure & Cloud - Google Cloud Platform Google Cloud Networking, Helpdesk Integrations - Live Chat, Live Chat
- [Vendor status page: https://stspg.io/5dk3dc0c9lgf](https://stspg.io/5dk3dc0c9lgf)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Summary

Gorgias reported a major cloud service provider network incident potentially affecting a subset of customers, with Live Chat, REST API and Google Cloud Networking listed as affected components. It started at 2026-09-01 15:19 UTC and was resolved at 2026-09-01 18:59 UTC, lasting 3 h 39 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-01 15:19 UTC: We are currently investigating this issue.
- **investigating** 2026-09-01 15:21 UTC: We are currently investigating this issue.
- **monitoring** 2026-09-01 16:24 UTC: We are seeing signs of recovery, we are continuing to monitor our services
- **resolved** 2026-09-01 18:59 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-01 15:19 UTC: [Major incident: Cloud service provider network incident may affect a subset of Gorgias Customers](https://rewindex.com/change/ieab4ed7039c23a.md)


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Canonical: https://rewindex.com/company/gorgias/incidents/d0x8wn3gf69s · Markdown: https://rewindex.com/company/gorgias/incidents/d0x8wn3gf69s.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/d0x8wn3gf69s · Generated 2026-10-18T09:46:30.067Z