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CompaniesGorgiasIncidents

Gorgias: Delayed Search Results for Recent Tickets

MinorStatus: resolvedStarted Resolved (54 min)2 updatesstspg.io (opens in new tab)

Affected components: Helpdesk Clusters - us-central1-d8ffus-central1-d8ff

Timeline of updates

  1. identified

    We identified an issue affecting ticket search. Since approximately 9:19 AM CEST, search results may not include the most recent tickets or reflect the latest updates to existing tickets. Tickets themselves are not affected — they are being received and processed normally, and all functionality outside of search continues to work as expected.

  2. resolved

    Ticket search is now up to date. Between 9:19 AM and 10:34 AM CEST, recently created or updated tickets may not have appeared in search results due to an infrastructure issue on one cluster. This has been fixed and all pending updates have processed. Tickets themselves were never affected.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Gorgias, started 2026-06-29 07:53 UTC, resolved after 54 min, 2 update(s).

Title
Delayed Search Results for Recent Tickets
Vendor
Gorgias
Date
URL
https://rewindex.com/company/gorgias/incidents/m2sqspq84jxf

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