# Gorgias: Delayed Search Results for Recent Tickets

> Gorgias status incident “Delayed Search Results for Recent Tickets” on 2026-06-29: impact minor (vendor’s label), 54 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/gorgias/incidents/m2sqspq84jxf
Last updated: 2026-06-29T08:47:40Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-06-29 07:53 UTC · Resolved: 2026-06-29 08:47 UTC · Duration: 54 min
- Updates: 2 · Affected components: Helpdesk Clusters - us-central1-d8ff, us-central1-d8ff
- [Vendor status page: https://stspg.io/9ts4ch886xzm](https://stspg.io/9ts4ch886xzm)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **identified** 2026-06-29 07:53 UTC: We identified an issue affecting ticket search. Since approximately 9:19 AM CEST, search results may not include the most recent tickets or reflect the latest updates to existing tickets. Tickets themselves are not affected — they are being received and processed normally, and all functionality outside of search continues to work as expected.
- **resolved** 2026-06-29 08:47 UTC: Ticket search is now up to date. Between 9:19 AM and 10:34 AM CEST, recently created or updated tickets may not have appeared in search results due to an infrastructure issue on one cluster. This has been fixed and all pending updates have processed. Tickets themselves were never affected.

## Cite this

Status incident (vendor impact label: minor) posted by Gorgias, started 2026-06-29 07:53 UTC, resolved after 54 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/gorgias/incidents/m2sqspq84jxf
- Citation: Gorgias, “Delayed Search Results for Recent Tickets” (2026-06-29 07:53 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/incidents/m2sqspq84jxf (CC BY 4.0).
- Markdown link: `[Gorgias: Delayed Search Results for Recent Tickets (2026-06-29)](https://rewindex.com/company/gorgias/incidents/m2sqspq84jxf)`


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Canonical: https://rewindex.com/company/gorgias/incidents/m2sqspq84jxf · Markdown: https://rewindex.com/company/gorgias/incidents/m2sqspq84jxf.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/m2sqspq84jxf · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:23:17.138Z