Companies / Gorgias / incidents
Gorgias: Automation Rules Not Triggering
Gorgias reported a major incident in which automation rules were not triggering, affecting customers relying on those rules. It started at 2026-04-03 12:46 UTC and was resolved at 2026-04-03 16:25 UTC, lasting 3 h 39 min; Gorgias reported implementing a fix and monitoring results at 04-03 12:52 UTC.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Timeline of updates
- identified
We are continuing to work on a fix for this issue.
- monitoring
A fix has been implemented and we are monitoring the results.
- resolved
A fix has been implemented and we are monitoring the results.
Rewindex changes for this incident
- Major incident: Automation Rules Not Triggering 2026-04-03 12:46 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON