# Gorgias: Automation Rules Not Triggering

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-03 12:46 UTC · Resolved: 2026-04-03 16:25 UTC · Duration: 3.6 h
- Updates: 3
- [Vendor status page: https://stspg.io/85w2mhgqm8kx](https://stspg.io/85w2mhgqm8kx)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Summary

Gorgias reported a major incident in which automation rules were not triggering, affecting customers relying on those rules. It started at 2026-04-03 12:46 UTC and was resolved at 2026-04-03 16:25 UTC, lasting 3 h 39 min; Gorgias reported implementing a fix and monitoring results at 04-03 12:52 UTC. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-04-03 12:46 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2026-04-03 12:52 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-04-03 16:25 UTC: A fix has been implemented and we are monitoring the results.

## Rewindex changes for this incident

- 2026-04-03 12:46 UTC: [Major incident: Automation Rules Not Triggering](https://rewindex.com/change/ifaa3768f0e7e0c.md)


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Canonical: https://rewindex.com/company/gorgias/incidents/jc4ngqdtxb6l · Markdown: https://rewindex.com/company/gorgias/incidents/jc4ngqdtxb6l.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/jc4ngqdtxb6l · Generated 2026-10-18T11:45:08.194Z