Changes / Gorgias / Automation Rules Not Triggering
Gorgias: Major incident: Automation Rules Not Triggering
Summary
Gorgias reported a major incident in which automation rules were not triggering, affecting customers relying on those rules. It started at 2026-04-03 12:46 UTC and was resolved at 2026-04-03 16:25 UTC, lasting 3 h 39 min; Gorgias reported implementing a fix and monitoring results at 04-03 12:52 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Automation Rules Not Triggering
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-04-03 12:46 UTC
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After: 2026-04-03 16:25 UTC
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After: We are continuing to work on a fix for this issue.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: A fix has been implemented and we are monitoring the results.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Automation Rules Not Triggering (this change) Gorgias reported a major incident in which automation rules were not triggering, affecting customers relying on those rules. It started at 2026-04-03 12:46 UTC and was resolved at 2026-04-03 16:25 UTC, lasting 3 h 39 min; Gorgias reported implementing a fix and monitoring results at 04-03 12:52 UTC. | Major incident |