Aircall: Increased Platform Errors
Affected components: Aircall Dashboard - AnalyticsAircall Dashboard - Conversation CenterAircall Mobile App - AndroidAircall Mobile App - iOSAircall Workspace - DesktopAircall Workspace - WebAnalyticsCall Recording & VoicemailCall Routing & IVRConversation CenterInbound CallsOutbound CallsVoice — Calling - Call Recording & VoicemailVoice — Calling - Call Routing & IVRVoice — Calling - Inbound CallsVoice — Calling - Outbound Calls
Timeline of updates
- identified
We are currently investigating elevated error rates affecting some Aircall services. Some customers may experience issues placing or receiving calls, saving call outcomes, or loading parts of the app.
The issue appears related to a degradation at one of our infrastructure providers. We’re working closely with them to mitigate the impact and will share another update within 60 minutes, or sooner if we have more information.
We are continuously working to stabilize the system performance. - identified
We’re continuing to work on the elevated error rates affecting some Aircall services. Some customers may still experience issues placing or receiving calls, saving call outcomes, or loading parts of the app.
The issue is still related to a degradation at one of our infrastructure providers. We’re working closely with them, and our teams are actively monitoring and pursuing mitigation options. We don’t have a resolution time yet.
We’ll share our next update within 60 minutes, or sooner if anything changes. - monitoring
A fix has been implemented, and we’re seeing error rates return to normal for the affected Aircall services. We’re continuing to monitor closely to make sure service remains stable.
Some customers may still see lingering effects, such as calls or call outcomes that didn’t complete during the disruption. If you’re still experiencing issues, please contact Support and we’ll help.
We’ll post another update within 60 minutes, or sooner if anything changes.
Changes Rewindex caught on this incident
- Major incident: Increased Platform Errors
- Incident updated: Increased Platform Errors
- Incident updated: Increased Platform Errors
Archive proof
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Impact, status and times are the vendor’s own, as last archived. View on status.aircall.io (opens in new tab).