Aircall: Users stuck on call status

Impact: minorStatus: resolvedStarted 2026-08-26 18:30 UTCResolved 2026-08-26 19:38 UTC (1.1 h)4 updatesSource: stspg.io

Affected components: Aircall Apps - Aircall Workspace (Desktop)Aircall Workspace (Desktop)Aircall Apps - Aircall Workspace (Web)Aircall Workspace (Web)

Timeline of updates

investigating2026-08-26 18:30 UTC
We are currently investigating some occurrences of Users being in the On a Call status and not moving automatically to Available.
identified2026-08-26 18:40 UTC
The issue seems to be caused by a transient spike in errors that was circumscribed to the specific moment in time: 17:26 UTC. We are working on releasing the impacted users from the On a Call status.
monitoring2026-08-26 19:15 UTC
The system has been operating normally since the error spike, and the impacted Users should now be on regular User status.
resolved2026-08-26 19:38 UTC
The root cause of the issue has been found and resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Aircall profile · Recent Aircall incidents · Markdown · JSON