# Aircall: Users stuck on call status

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-26 18:30 UTC · Resolved: 2026-08-26 19:38 UTC · Duration: 1.1 h
- Updates: 4 · Affected components: Aircall Apps - Aircall Workspace (Desktop), Aircall Workspace (Desktop), Aircall Apps - Aircall Workspace (Web), Aircall Workspace (Web)
- [Vendor status page: https://stspg.io/yf9287sscxw8](https://stspg.io/yf9287sscxw8)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Timeline of updates

- **investigating** 2026-08-26 18:30 UTC: We are currently investigating some occurrences of Users being in the On a Call status and not moving automatically to Available.
- **identified** 2026-08-26 18:40 UTC: The issue seems to be caused by a transient spike in errors that was circumscribed to the specific moment in time: 17:26 UTC. We are working on releasing the impacted users from the On a Call status.
- **monitoring** 2026-08-26 19:15 UTC: The system has been operating normally since the error spike, and the impacted Users should now be on regular User status.
- **resolved** 2026-08-26 19:38 UTC: The root cause of the issue has been found and resolved.


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Canonical: https://rewindex.com/company/aircall/incidents/21jskfhcgdjf · Markdown: https://rewindex.com/company/aircall/incidents/21jskfhcgdjf.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/21jskfhcgdjf · Generated 2026-10-18T09:43:49.413Z