# Aircall

- Domain: aircall.io · Category: comms
- Status page: https://status.aircall.io (polled every 10 minutes; now operational)
- Incidents archived: 458 (94 major/critical, 145 maintenances), history since 2016-01-07
- Last 90 days: 18 incidents; open now: 0
- Silently edited or deleted incidents: 0

## Incidents by year

| Year | Incidents | Major/critical | Maintenance | Median duration |
| --- | --- | --- | --- | --- |
| 2016 | 19 | 0 | 0 | 50 min |
| 2017 | 26 | 0 | 0 | 57 min |
| 2018 | 21 | 7 | 0 | 1.9 h |
| 2019 | 24 | 10 | 0 | 2.9 h |
| 2020 | 41 | 10 | 4 | 1.4 h |
| 2021 | 68 | 14 | 0 | 2.1 h |
| 2022 | 78 | 8 | 3 | 2.8 h |
| 2023 | 55 | 18 | 19 | 1.5 h |
| 2024 | 32 | 11 | 17 | 1.4 h |
| 2025 | 52 | 6 | 56 | 1.9 h |
| 2026 | 42 | 10 | 46 | 1.2 h |

## Pricing

Flat + usage, from $100 per month, cheapest paid plan; 4 plan(s) (Usage-based, Contact sales). Extracted from the pricing page captured 2026-10-17: [plans and prices](https://rewindex.com/company/aircall/pricing.md)

## Recent notable changes

| When (UTC) | Change | Summary |
| --- | --- | --- |
| 2026-10-13 15:38 UTC | [Major incident: Increased Error Rate](https://rewindex.com/change/i9a547051a6bf75.md) | Aircall reported a major error spike causing sporadic issues across calling, login, apps and Dashboard services, limited to a subset of actions. It started at 2026-10-13 15:38 UTC and was resolved at 2026-10-13 16:19 UTC, lasting 40 min; no cause or specific fix was stated. |
| 2026-10-12 09:29 UTC | [Major incident: Calling Issues](https://rewindex.com/change/ica5c2569335e76.md) | Aircall reported a major incident preventing a subset of customers from receiving or making calls, starting at 2026-10-12 09:29 UTC and resolved at 2026-10-12 10:17 UTC (48 min). A fix was implemented by 10:05 UTC, when voice traffic appeared stable; no cause was stated. |
| 2026-10-01 05:36 UTC | [Major incident: Issues logging in to Aircall Workspace](https://rewindex.com/change/ib09615a143249f.md) | Aircall reported a major outage affecting Workspace Desktop and Web: users could not log in or make and receive calls. It started at 2026-10-01 05:36 UTC and was resolved at 2026-10-01 07:01 UTC, lasting 1 h 25 min. Aircall said a spike in errors between 05:10 and 05:23 UTC appeared to cause the issue. |
| 2026-09-08 05:50 UTC | [Major incident: Outbound audio degradation for some SG customers](https://rewindex.com/change/i5a5b4538392034.md) | Aircall reported a major incident causing no audio on inbound or outbound calls for some Singapore customers, starting 2026-09-08 05:50 UTC and resolved at 2026-09-08 08:51 UTC; the computed duration was 3 h 0 min. Aircall attributed the issue to a partner and implemented a routing change before confirming resolution. |
| 2026-08-11 10:05 UTC | [Major incident: French eSIM numbers unreachable](https://rewindex.com/change/i8a324439e4f613.md) | French eSIM numbers were unreachable in a major Aircall outage from 2026-08-11 10:05 UTC to 2026-08-11 12:30 UTC, lasting 2 h 25 min. Aircall said the issue appeared to originate with its Carrier Partner; the partner implemented a fix, and Aircall confirmed full resolution. |
| 2026-07-30 08:18 UTC | [Major incident: Login issues in GB and CH](https://rewindex.com/change/i1a262c0e957021.md) | Aircall reported a major login outage affecting one ISP in GB and one in CH, starting 2026-07-30 08:18 UTC and marked resolved at 2026-07-30 09:52 UTC; the recorded duration was 1 h 33 min. Affected customers were advised to use an alternative network if possible and contact their ISP. |
| 2026-06-19 10:43 UTC | [Major incident: Analytics Dashboards Not Loading](https://rewindex.com/change/if910c0db8490d5.md) | Aircall reported a major incident affecting Analytics dashboards and Call History loading from 2026-06-19 10:43 UTC to 2026-06-19 19:29 UTC, lasting 8 h 46 min. Performance returned to normal following work by its third-party provider; the root cause was still being investigated before resolution. |
| 2026-05-19 15:48 UTC | [Major incident: Workspace App - Error loading conversations](https://rewindex.com/change/i8aff62e7a69398.md) | Aircall reported a major outage affecting conversation loading in Aircall Workspace on Desktop and Web, starting 2026-05-19 15:48 UTC and resolved at 2026-05-19 17:15 UTC, lasting 1 h 26 min. A fix restored conversation loading by 16:35 UTC; no cause was stated. |
| 2026-04-14 15:24 UTC | [Major incident: Aircall Analytics Performance](https://rewindex.com/change/ie5bd1b0170b515.md) | Aircall reported a major Analytics performance degradation from 2026-04-14 15:24 UTC to 2026-04-14 15:55 UTC, lasting 31 min. Mitigation could make Analytics data unavailable for 15 minutes; Live Monitoring was unaffected. Mitigation was completed at 15:31 UTC, and Analytics was confirmed fully stable at resolution. |
| 2026-01-19 07:48 UTC | [Major incident: Issues with Login](https://rewindex.com/change/i7c7a4405a8407d.md) | Aircall reported a major login outage affecting both Aircall Apps and Dashboard, starting at 2026-01-19 07:48 UTC and resolved at 2026-01-19 08:39 UTC, lasting 50 min. A fix was deployed by 08:07 UTC, and performance remained stable during monitoring. |

Full timeline: [Aircall changes](https://rewindex.com/company/aircall/changes.md)
## Silent edits and deletions

_None._

## Page change history

| Page | URL | Versions | Last changed (UTC) | History |
| --- | --- | --- | --- | --- |
| Privacy policy | [https://aircall.io/privacy](https://aircall.io/privacy) | 1 | 2026-10-17 |  |
| Pricing | [https://aircall.io/pricing](https://aircall.io/pricing) | 1 | 2026-10-17 |  |
| Trust / security | [https://aircall.io/security](https://aircall.io/security) | 1 | 2026-10-17 |  |

_No page changes since the first snapshot._

## Latest 100 incidents

| Started (UTC) | Incident | Impact | Duration | Edited |
| --- | --- | --- | --- | --- |
| 2026-10-17 16:23 UTC | [Users with connectivity issues](https://rewindex.com/company/aircall/incidents/c5vsfmmlm8r7.md) | minor | 1.6 h |  |
| 2026-10-13 15:38 UTC | [Increased Error Rate](https://rewindex.com/company/aircall/incidents/gfqcr9xd007r.md) | major | 41 min |  |
| 2026-10-12 09:29 UTC | [Calling Issues](https://rewindex.com/company/aircall/incidents/2yc546pjqbhd.md) | major | 49 min |  |
| 2026-10-07 01:20 UTC | [Partner Integrations Not Receiving Call Events](https://rewindex.com/company/aircall/incidents/8v8s2hp1pj66.md) | minor | 28 h |  |
| 2026-10-05 11:59 UTC | [Intermittent calls and SMS failures on a subset of French and Spanish numbers](https://rewindex.com/company/aircall/incidents/0cdsxzkrtklk.md) | minor | 1.0 h |  |
| 2026-10-05 09:32 UTC | [Intermittent calls and SMS failures on a subset of French and Spanish numbers](https://rewindex.com/company/aircall/incidents/4f1lf33btm7w.md) | minor | 40 min |  |
| 2026-10-01 16:02 UTC | [Outbound calls from mobile Spanish numbers reaching an audio message.](https://rewindex.com/company/aircall/incidents/81fmt0vlqhsd.md) | minor | 35 min |  |
| 2026-10-01 05:36 UTC | [Issues logging in to Aircall Workspace](https://rewindex.com/company/aircall/incidents/cqrstx0ltztv.md) | major | 1.4 h |  |
| 2026-09-08 05:50 UTC | [Outbound audio degradation for some SG customers](https://rewindex.com/company/aircall/incidents/dx4y6zgmyyfd.md) | major | 3.0 h |  |
| 2026-09-03 21:59 UTC | [Increased Platform Errors](https://rewindex.com/company/aircall/incidents/yj4fdqy37x4l.md) | minor | 39 min |  |
| 2026-09-01 18:43 UTC | [Delayed MMS delivery confirmation for some customers](https://rewindex.com/company/aircall/incidents/pb3cn6v5fvm4.md) | minor | 44 min |  |
| 2026-08-26 18:30 UTC | [Users stuck on call status](https://rewindex.com/company/aircall/incidents/21jskfhcgdjf.md) | minor | 1.1 h |  |
| 2026-08-25 21:16 UTC | [Inbound issues impacting some Mexico phone numbers](https://rewindex.com/company/aircall/incidents/sm444yh0fl03.md) | minor | 11 h |  |
| 2026-08-11 12:08 UTC | [Issues calling German numbers](https://rewindex.com/company/aircall/incidents/12zy1g64x0jz.md) | minor | 19 h |  |
| 2026-08-11 10:05 UTC | [French eSIM numbers unreachable](https://rewindex.com/company/aircall/incidents/3yzgz9t3pkpr.md) | major | 2.4 h |  |
| 2026-08-05 16:48 UTC | [AI Agents not reading Knowledge Base](https://rewindex.com/company/aircall/incidents/nlvfc8mygnw7.md) | minor | 28 min |  |
| 2026-07-30 08:18 UTC | [Login issues in GB and CH](https://rewindex.com/company/aircall/incidents/77025st78647.md) | major | 1.6 h |  |
| 2026-07-28 14:34 UTC | [Analytics High Loading time](https://rewindex.com/company/aircall/incidents/00d1zmyk68p3.md) | minor | 12 min |  |
| 2026-07-20 14:27 UTC | [Delay logging call/activity events to integrations](https://rewindex.com/company/aircall/incidents/6q0dx5zx1rf2.md) | minor | 2.0 h |  |
| 2026-07-17 11:45 UTC | [Delay logging call/activity events to integrations](https://rewindex.com/company/aircall/incidents/t4z3gtwmzdjg.md) | minor | 3.1 h |  |
| 2026-07-15 15:43 UTC | [Errors saving E911 emergency location for some customers](https://rewindex.com/company/aircall/incidents/ylh5bqrgjvys.md) | minor | 20 min |  |
| 2026-07-13 13:20 UTC | [Users Stuck in Calls](https://rewindex.com/company/aircall/incidents/mgrvmks9pv8h.md) | minor | 1.5 h |  |
| 2026-07-09 07:46 UTC | [Analytics Dashboards Slow Loading](https://rewindex.com/company/aircall/incidents/gpcyt35cw192.md) | minor | 59 min |  |
| 2026-07-02 09:27 UTC | [Duplicate Inbound Call Attempts - UK Carrier](https://rewindex.com/company/aircall/incidents/v29gc1dwv2r1.md) | minor | 6.2 h |  |
| 2026-07-01 10:44 UTC | [Duplicate Inbound Call Attempts - UK Carrier](https://rewindex.com/company/aircall/incidents/6wyk6phwdsg5.md) | minor | 20 min |  |
| 2026-06-19 10:43 UTC | [Analytics Dashboards Not Loading](https://rewindex.com/company/aircall/incidents/60gjd31bvfzd.md) | major | 8.8 h |  |
| 2026-06-10 06:52 UTC | [SMS Delivery Delays in France and Spain](https://rewindex.com/company/aircall/incidents/ml9prfjfjxj4.md) | minor | 4.2 h |  |
| 2026-06-04 07:04 UTC | [Dashboard Performance Issues](https://rewindex.com/company/aircall/incidents/vq9hfx3y4rm3.md) | minor | 45 min |  |
| 2026-05-29 06:14 UTC | [Aircall Workspace In-Call Controls Intermittently Unresponsive](https://rewindex.com/company/aircall/incidents/w5r2d8dhds5y.md) | none | 42 min |  |
| 2026-05-28 19:22 UTC | [Issues with phone calls impacting Mexico phone numbers](https://rewindex.com/company/aircall/incidents/shljsjgtt8qy.md) | minor | 49 min |  |
| 2026-05-19 15:48 UTC | [Workspace App - Error loading conversations](https://rewindex.com/company/aircall/incidents/3h08ygdkcwtm.md) | major | 1.4 h |  |
| 2026-05-15 05:15 UTC | [Issue on inbound/outbound calls](https://rewindex.com/company/aircall/incidents/t48kpyslym7s.md) | none | 2.0 h |  |
| 2026-05-01 09:32 UTC | [Calls Not Ringing iOS Mobile App](https://rewindex.com/company/aircall/incidents/yqj8jwz01xxk.md) | minor | 1.3 h |  |
| 2026-04-29 14:35 UTC | [Inbound Call Issues impacting French and Spanish Numbers](https://rewindex.com/company/aircall/incidents/mv3sqj0jmgk2.md) | minor | 41 min |  |
| 2026-04-21 21:26 UTC | [Degraded Service for Outbound Calls to Chile](https://rewindex.com/company/aircall/incidents/vptvynhtllmc.md) | none | 23 d |  |
| 2026-04-14 15:24 UTC | [Aircall Analytics Performance](https://rewindex.com/company/aircall/incidents/0nz0djbsn2gs.md) | major | 31 min |  |
| 2026-03-31 10:24 UTC | [Call dropping in Germany](https://rewindex.com/company/aircall/incidents/7v06zr59pjt9.md) | minor | 2.5 h |  |
| 2026-02-13 20:32 UTC | [SMS and MMS delivery issues](https://rewindex.com/company/aircall/incidents/t8vtvwmvvcj1.md) | minor | 1.4 h |  |
| 2026-02-04 15:55 UTC | [Loading Issues](https://rewindex.com/company/aircall/incidents/4zb3z3qh24tq.md) | minor | 4.0 h |  |
| 2026-01-22 11:43 UTC | [Issue with Spain telco providers](https://rewindex.com/company/aircall/incidents/jn7w1s4h4l2c.md) | minor | 47 min |  |
| 2026-01-19 07:48 UTC | [Issues with Login](https://rewindex.com/company/aircall/incidents/jc5yymclf2kv.md) | major | 51 min |  |
| 2026-01-15 08:31 UTC | [Authentication issue, showing something went wrong](https://rewindex.com/company/aircall/incidents/n3k8g27wdvbx.md) | minor | 2 min |  |
| 2025-12-22 07:56 UTC | [Calls dropping and quality issues](https://rewindex.com/company/aircall/incidents/dyd928pqdyf6.md) | minor | 1.8 h |  |
| 2025-12-17 10:27 UTC | [Public API returning 500 error](https://rewindex.com/company/aircall/incidents/fw94cvnxs47q.md) | minor | 33 min |  |
| 2025-12-05 08:57 UTC | [Aircall Support Portal unavailable](https://rewindex.com/company/aircall/incidents/03z634gp9kw0.md) | critical | 29 min |  |
| 2025-11-13 13:59 UTC | [Agent experience degraded](https://rewindex.com/company/aircall/incidents/y7tjxh5c32pp.md) | minor | 2.4 h |  |
| 2025-11-10 16:04 UTC | [Salesforce Integration - Calls not logging in Salesforce](https://rewindex.com/company/aircall/incidents/k78p2pjtck6j.md) | minor | 35 min |  |
| 2025-10-31 08:50 UTC | [Delay updating User status](https://rewindex.com/company/aircall/incidents/012xf1mdsg7n.md) | minor | 29 min |  |
| 2025-10-27 15:40 UTC | [Call dropping](https://rewindex.com/company/aircall/incidents/sy67d5g8bzmj.md) | minor | 1.2 h |  |
| 2025-10-20 20:28 UTC | [AI Voice Agent Not Connecting to Calls](https://rewindex.com/company/aircall/incidents/s42rsnq2x0x1.md) | minor | 1.3 h |  |
| 2025-10-20 07:07 UTC | [Calls and Messages failing to connect](https://rewindex.com/company/aircall/incidents/0j6rkyl5qmgn.md) | major | 24 h |  |
| 2025-10-19 01:44 UTC | [Aircall App Instability](https://rewindex.com/company/aircall/incidents/81j66nn225ft.md) | minor | 5.2 h |  |
| 2025-10-19 00:26 UTC | [Aircall App Instability](https://rewindex.com/company/aircall/incidents/qvdbc0cncgnr.md) | minor | 59 min |  |
| 2025-09-29 09:19 UTC | [Contacts component is not working properly](https://rewindex.com/company/aircall/incidents/k49rphv8ymzy.md) | minor | 24 min |  |
| 2025-09-24 10:17 UTC | [Aircall app temporarily unavailable](https://rewindex.com/company/aircall/incidents/jkyxws358hh3.md) | minor | 3.5 h |  |
| 2025-09-18 16:12 UTC | [Users Stuck in Calls, Cannot Place Outbound Calls](https://rewindex.com/company/aircall/incidents/sr7zq01kxcp2.md) | minor | 24 min |  |
| 2025-09-03 18:00 UTC | [Login issues for SSO customers](https://rewindex.com/company/aircall/incidents/84yn8m19dwpn.md) | minor | 1.1 h |  |
| 2025-09-02 14:08 UTC | [Analytics not displaying data](https://rewindex.com/company/aircall/incidents/x7rjqgxr90kn.md) | major | 3.7 h |  |
| 2025-08-18 13:35 UTC | [Analytics Dashboard, Live Monitoring Loading Delays](https://rewindex.com/company/aircall/incidents/bbppxdmgvsdt.md) | minor | 6.7 h |  |
| 2025-08-14 09:10 UTC | [Logout action not updating Agent's status](https://rewindex.com/company/aircall/incidents/dsjf48xys1ky.md) | minor | 3.2 h |  |
| 2025-08-11 21:35 UTC | [Sign-in Redirect Issue on Aircall Workspace Desktop v1.8.1 (Windows)](https://rewindex.com/company/aircall/incidents/y6bpxf0hc0fj.md) | none | 21 h |  |
| 2025-08-11 15:32 UTC | [Dashboard Errors in Team View and Smartflow Editing](https://rewindex.com/company/aircall/incidents/zj8r618hh14w.md) | minor | 21 min |  |
| 2025-08-11 08:49 UTC | [Aircall App Freezing](https://rewindex.com/company/aircall/incidents/p9jcr6x7703v.md) | minor | 44 min |  |
| 2025-07-28 13:41 UTC | [Something Went Wrong Errors](https://rewindex.com/company/aircall/incidents/f8y20lcr6x3k.md) | minor | 5.7 h |  |
| 2025-06-16 19:25 UTC | [Delays in updating Analytics](https://rewindex.com/company/aircall/incidents/cby5dzfxsr0c.md) | minor | 12 h |  |
| 2025-06-16 08:56 UTC | [Interrupted audio on a subset of french numbers for inbound calls](https://rewindex.com/company/aircall/incidents/c8vltzjr4bz5.md) | minor | 1.0 h |  |
| 2025-06-10 09:13 UTC | [Issues with the Pipedrive integration](https://rewindex.com/company/aircall/incidents/1ynxh2bm11x1.md) | minor | 5.4 h |  |
| 2025-06-10 08:16 UTC | [One way audio issue on outbound calls in a subset of UK numbers](https://rewindex.com/company/aircall/incidents/g2sqxh3kzl6x.md) | minor | 2.0 h |  |
| 2025-06-04 16:26 UTC | [Delay in Messages Being Received, Outbound Messages Not Shown as Sent or Delivered](https://rewindex.com/company/aircall/incidents/z6y84rxm98r4.md) | minor | 2.0 h |  |
| 2025-06-03 16:22 UTC | [SMS Delivery Issues - France](https://rewindex.com/company/aircall/incidents/0fnhnsmz6qbc.md) | minor | 18 min |  |
| 2025-05-20 18:08 UTC | [Issue with In-Call Controls](https://rewindex.com/company/aircall/incidents/sxj69kz74t73.md) | minor | 1.6 h |  |
| 2025-05-19 07:35 UTC | [Workspace Login Issues](https://rewindex.com/company/aircall/incidents/c463vv3n3tzb.md) | minor | 3.5 h |  |
| 2025-05-16 12:28 UTC | [SMS - Issue with special characters on French Numbers](https://rewindex.com/company/aircall/incidents/jzy40cn4ppfh.md) | minor | 2.0 h |  |
| 2025-05-14 13:04 UTC | [Issues accessing Aircall App and Aircall Dashboard](https://rewindex.com/company/aircall/incidents/kfxjbvnncxh8.md) | minor | 40 min |  |
| 2025-05-13 09:32 UTC | [Workspace Degraded Performance](https://rewindex.com/company/aircall/incidents/2k7kdvn05nzl.md) | minor | 30 h |  |
| 2025-05-09 16:52 UTC | [Issue with Aircall AI Voice Agent Functionality](https://rewindex.com/company/aircall/incidents/5vd1l8l9mh75.md) | minor | 37 min |  |
| 2025-04-16 14:16 UTC | [Aircall App Fails to Load or Open](https://rewindex.com/company/aircall/incidents/tvtssv8x3r9s.md) | minor | 3.1 h |  |
| 2025-04-15 13:09 UTC | [Error 503 when opening Smartflows Editor and Call Timeline](https://rewindex.com/company/aircall/incidents/3fymmlvl0jrp.md) | minor | 47 min |  |
| 2025-04-08 17:52 UTC | [Dashboard Displays \`Something Went Wrong\`](https://rewindex.com/company/aircall/incidents/1jpv7lhjxphn.md) | minor | 1.9 h |  |
| 2025-04-07 08:20 UTC | [SMS loading issue](https://rewindex.com/company/aircall/incidents/s9nmm53rmtst.md) | minor | 57 min |  |
| 2025-03-31 16:30 UTC | [Inbound Calls Disconnecting During IVR, Transfers, or Hold](https://rewindex.com/company/aircall/incidents/lvnc9cz0j8n8.md) | minor | 59 min |  |
| 2025-03-27 17:40 UTC | [Aircall Dashboard Analytics Pages Not Loading](https://rewindex.com/company/aircall/incidents/bb5t3rfzmb6f.md) | minor | 4.4 h |  |
| 2025-03-25 06:27 UTC | [SMS Not Showing on Aircall Application](https://rewindex.com/company/aircall/incidents/dsdb4yrtc555.md) | major | 30 min |  |
| 2025-03-11 13:56 UTC | [SMS Delivery Issues - France](https://rewindex.com/company/aircall/incidents/nr4b6nbkm173.md) | minor | 1.4 h |  |
| 2025-03-11 11:14 UTC | [Agents maintaining the "In Call" status](https://rewindex.com/company/aircall/incidents/mqvkflnsrxbs.md) | minor | 5.6 h |  |
| 2025-02-27 09:19 UTC | [Some Users Unable to Receive Calls](https://rewindex.com/company/aircall/incidents/svlchdfsyvzl.md) | minor | 5.0 h |  |
| 2025-02-26 23:30 UTC | [Aircall Dashboard Analytics Page Not Loading](https://rewindex.com/company/aircall/incidents/h8wv949qvm92.md) | major | 48 min |  |
| 2025-02-18 10:44 UTC | [Aircall app not loading: something went wrong](https://rewindex.com/company/aircall/incidents/mbr1v6fwjy5r.md) | minor | 2.3 h |  |
| 2025-02-17 12:37 UTC | [Live monitoring page not loading](https://rewindex.com/company/aircall/incidents/n5nvd9ftskxk.md) | minor | 2.4 h |  |
| 2025-01-27 15:00 UTC | [Aircall Workspace app stuck on accepting call](https://rewindex.com/company/aircall/incidents/dkg0w958jgnk.md) | minor | 19 h |  |
| 2025-01-27 12:23 UTC | [Aircall app reloading upon starting/accepting a call](https://rewindex.com/company/aircall/incidents/d9xqv35r8j1f.md) | minor | 22 h |  |
| 2025-01-23 17:19 UTC | [Calls Missing from the Call History in Aircall Desktop App](https://rewindex.com/company/aircall/incidents/stz83dbd7jz2.md) | minor | 15 min |  |
| 2025-01-22 18:22 UTC | [Aircall Workspace Displays "500: Internal Server Error"](https://rewindex.com/company/aircall/incidents/ysckflzvgz3b.md) | major | 26 min |  |
| 2025-01-14 12:56 UTC | [Live monitoring page not loading](https://rewindex.com/company/aircall/incidents/zn9t1h4dn6bh.md) | minor | 2.5 h |  |
| 2024-12-26 09:16 UTC | [Issue with multiple symptoms on the Aircall app](https://rewindex.com/company/aircall/incidents/jp7w7nvqxpfy.md) | minor | 54 min |  |
| 2024-12-24 09:36 UTC | [Issue with multiple symptoms on the Aircall app](https://rewindex.com/company/aircall/incidents/5jf3vqj6tn09.md) | minor | 1.6 h |  |
| 2024-12-12 16:21 UTC | [One way audio issue on outbound calls in France](https://rewindex.com/company/aircall/incidents/k6vrvgd11d71.md) | minor | 1.4 h |  |
| 2024-12-09 03:33 UTC | [Outbound Call Connectivity in APAC Region](https://rewindex.com/company/aircall/incidents/lbykf5b02tqq.md) | minor | 3 d |  |
| 2024-10-23 20:36 UTC | [API Service Degradation](https://rewindex.com/company/aircall/incidents/cgklrl0mctz9.md) | minor | 1.2 h |  |
| 2024-10-14 22:02 UTC | [Users not able to save Contacts](https://rewindex.com/company/aircall/incidents/kbhm7930ns8l.md) | minor | 9.2 h |  |


## Charts

### Chart data: Aircall status incidents per year
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

| Year | Incidents | Major/critical |
| --- | --- | --- |
| 2016 | 19 | 0 |
| 2017 | 26 | 0 |
| 2018 | 21 | 7 |
| 2019 | 24 | 10 |
| 2020 | 41 | 10 |
| 2021 | 68 | 14 |
| 2022 | 78 | 8 |
| 2023 | 55 | 18 |
| 2024 | 32 | 11 |
| 2025 | 52 | 6 |
| 2026 | 42 | 10 |

### Chart data: Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.

| Month | Impact | Incidents |
| --- | --- | --- |
| 2023-10 | major | 1 |
| 2023-10 | minor | 4 |
| 2023-11 | major | 2 |
| 2023-11 | minor | 4 |
| 2023-12 | major | 2 |
| 2023-12 | minor | 2 |
| 2024-01 | minor | 2 |
| 2024-02 | major | 1 |
| 2024-02 | minor | 1 |
| 2024-02 | none | 1 |
| 2024-03 | major | 2 |
| 2024-03 | minor | 2 |
| 2024-04 | major | 1 |
| 2024-04 | minor | 1 |
| 2024-05 | minor | 2 |
| 2024-06 | major | 1 |
| 2024-06 | minor | 1 |
| 2024-07 | major | 4 |
| 2024-07 | minor | 2 |
| 2024-08 | major | 1 |
| 2024-08 | minor | 1 |
| 2024-08 | none | 1 |
| 2024-09 | major | 1 |
| 2024-10 | minor | 3 |
| 2024-12 | minor | 4 |
| 2025-01 | major | 1 |
| 2025-01 | minor | 4 |
| 2025-02 | major | 1 |
| 2025-02 | minor | 3 |
| 2025-03 | major | 1 |
| 2025-03 | minor | 4 |
| 2025-04 | minor | 4 |
| 2025-05 | minor | 6 |
| 2025-06 | minor | 6 |
| 2025-07 | minor | 1 |
| 2025-08 | minor | 4 |
| 2025-08 | none | 1 |
| 2025-09 | major | 1 |
| 2025-09 | minor | 4 |
| 2025-10 | major | 1 |
| 2025-10 | minor | 5 |
| 2025-11 | minor | 2 |
| 2025-12 | critical | 1 |
| 2025-12 | minor | 2 |
| 2026-01 | major | 1 |
| 2026-01 | minor | 2 |
| 2026-02 | minor | 2 |
| 2026-03 | minor | 1 |
| 2026-04 | major | 1 |
| 2026-04 | minor | 1 |
| 2026-04 | none | 1 |
| 2026-05 | major | 1 |
| 2026-05 | minor | 2 |
| 2026-05 | none | 2 |
| 2026-06 | major | 1 |
| 2026-06 | minor | 2 |
| 2026-07 | major | 1 |
| 2026-07 | minor | 8 |
| 2026-08 | major | 1 |
| 2026-08 | minor | 4 |
| 2026-09 | major | 1 |
| 2026-09 | minor | 2 |
| 2026-10 | major | 3 |
| 2026-10 | minor | 5 |

### Chart data: Page snapshot history
One dot per archived version. Grey = first archived (baseline), orange = text changed.

| Date | Page | Change |
| --- | --- | --- |
| 2026-10-17 | Privacy policy | baseline |
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Pricing | baseline |

---
Canonical: https://rewindex.com/company/aircall · Markdown: https://rewindex.com/company/aircall.md · JSON: https://rewindex.com/api/v1/companies/aircall · Generated 2026-10-19T01:09:27.698Z