Companies / Aircall / incidents
Aircall: Increased Error Rate
Aircall reported a major error spike causing sporadic issues across calling, login, apps and Dashboard services, limited to a subset of actions. It started at 2026-10-13 15:38 UTC and was resolved at 2026-10-13 16:19 UTC, lasting 40 min; no cause or specific fix was stated.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Aircall Apps - Aircall Mobile App (iOS)Outbound CallsVoice — Calling - Outbound CallsInbound CallsVoice — Calling - Inbound CallsAircall Apps - Aircall Workspace (Desktop)Aircall Workspace (Desktop)Aircall Dashboard - Numbers Management (Purchase, Porting, Compliance)Aircall Dashboard - Live MonitoringLive MonitoringAircall Dashboard - AnalyticsAnalyticsAircall Dashboard - Conversation CenterConversation CenterAuthentication - LoginAircall Apps - Aircall Mobile App (Android)Aircall Apps - Aircall Workspace (Web)Aircall Workspace (Web)
Timeline of updates
- investigating
We are currently investigating a spike in errors that may cause different sporadic issues.
- investigating
We are continuing to investigate this issue.
- identified
The issue is circumscribed to a subset of actions, and it's not permanent. We are developing the necessary actions to mitigate the impact.
- monitoring
We are observing improvements across services. We will continue monitoring until full resolution is confirmed.
- resolved
We can confirm this issue is fully resolved. If you continue to experience any issues logging into Aircall, making or receiving calls, or loading the Dashboard, please don’t hesitate to reach out to our Support team for further assistance.
Rewindex changes for this incident
- Major incident: Increased Error Rate 2026-10-13 15:38 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Aircall profile · Recent Aircall incidents · Markdown · JSON