Changes / Aircall / Increased Error Rate
Aircall: Major incident: Increased Error Rate
Summary
Aircall reported a major error spike causing sporadic issues across calling, login, apps and Dashboard services, limited to a subset of actions. It started at 2026-10-13 15:38 UTC and was resolved at 2026-10-13 16:19 UTC, lasting 40 min; no cause or specific fix was stated.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
What changed
Before: not present
After: Increased Error Rate
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-10-13 15:38 UTC
Before: not present
After: 2026-10-13 16:19 UTC
Before: not present
After: Aircall Apps - Aircall Mobile App (Android), Aircall Apps - Aircall Mobile App (iOS), Aircall Apps - Aircall Workspace (Desktop), Aircall Apps - Aircall Workspace (Web), Aircall Dashboard - Analytics, Aircall Dashboard - Conversation Center, Aircall Dashboard - Live Monitoring, Aircall Dashboard - Numbers Management (Purchase, Porting, Compliance), Aircall Workspace (Desktop), Aircall Workspace (Web), Analytics, Authentication - Login, Conversation Center, Inbound Calls, Live Monitoring, Outbound Calls, Voice — Calling - Inbound Calls, Voice — Calling - Outbound Calls
Before: not present
After: We are currently investigating a spike in errors that may cause different sporadic issues.
Before: not present
After: We are continuing to investigate this issue.
Before: not present
After: The issue is circumscribed to a subset of actions, and it's not permanent. We are developing the necessary actions to mitigate the impact.
Before: not present
After: We are observing improvements across services. We will continue monitoring until full resolution is confirmed.
Before: not present
After: We can confirm this issue is fully resolved. If you continue to experience any issues logging into Aircall, making or receiving calls, or loading the Dashboard, please don’t hesitate to reach out to our Support team for further assistance.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Increased Error Rate (this change) Aircall reported a major error spike causing sporadic issues across calling, login, apps and Dashboard services, limited to a subset of actions. It started at 2026-10-13 15:38 UTC and was resolved at 2026-10-13 16:19 UTC, lasting 40 min; no cause or specific fix was stated. | Major incident |