# Aircall: Major incident: Increased Error Rate

**Summary:** Aircall reported a major error spike causing sporadic issues across calling, login, apps and Dashboard services, limited to a subset of actions. It started at 2026-10-13 15:38 UTC and was resolved at 2026-10-13 16:19 UTC, lasting 40 min; no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-13 15:38 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/5qnh8cl382zk](https://stspg.io/5qnh8cl382zk)
- [Company: Aircall](https://rewindex.com/company/aircall.md)
- Versions: before (none: first archived) → after incident\_version:120/gfqcr9xd007r@f644b5b93480
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Increased Error Rate
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-13 15:38 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-13 16:19 UTC
```

**6. Added: Affected components**

```diff
+ Aircall Apps - Aircall Mobile App (Android), Aircall Apps - Aircall Mobile App (iOS), Aircall Apps - Aircall Workspace (Desktop), Aircall Apps - Aircall Workspace (Web), Aircall Dashboard - Analytics, Aircall Dashboard - Conversation Center, Aircall Dashboard - Live Monitoring, Aircall Dashboard - Numbers Management (Purchase, Porting, Compliance), Aircall Workspace (Desktop), Aircall Workspace (Web), Analytics, Authentication - Login, Conversation Center, Inbound Calls, Live Monitoring, Outbound Calls, Voice — Calling - Inbound Calls, Voice — Calling - Outbound Calls
```

**7. Added: Update** (investigating) · 2026-10-13 15:38 UTC

```diff
+ We are currently investigating a spike in errors that may cause different sporadic issues.
```

**8. Added: Update** (investigating) · 2026-10-13 15:50 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (identified) · 2026-10-13 15:50 UTC

```diff
+ The issue is circumscribed to a subset of actions, and it's not permanent. We are developing the necessary actions to mitigate the impact.
```

**10. Added: Update** (monitoring) · 2026-10-13 15:53 UTC

```diff
+ We are observing improvements across services. We will continue monitoring until full resolution is confirmed.
```

**11. Added: Update** (resolved) · 2026-10-13 16:19 UTC

```diff
+ We can confirm this issue is fully resolved. If you continue to experience any issues logging into Aircall, making or receiving calls, or loading the Dashboard, please don’t hesitate to reach out to our Support team for further assistance.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-13 15:38 UTC | Major incident: Increased Error Rate (this change) | outage |

All Aircall changes: [timeline](https://rewindex.com/company/aircall/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i9a547051a6bf75 · Markdown: https://rewindex.com/change/i9a547051a6bf75.md · JSON: https://rewindex.com/api/v1/changes/i9a547051a6bf75 · Generated 2026-10-17T23:59:38.612Z