# Aircall: Increased Error Rate

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-13 15:38 UTC · Resolved: 2026-10-13 16:19 UTC · Duration: 41 min
- Updates: 5 · Affected components: Aircall Apps - Aircall Mobile App (iOS), Outbound Calls, Voice — Calling - Outbound Calls, Inbound Calls, Voice — Calling - Inbound Calls, Aircall Apps - Aircall Workspace (Desktop), Aircall Workspace (Desktop), Aircall Dashboard - Numbers Management (Purchase, Porting, Compliance), Aircall Dashboard - Live Monitoring, Live Monitoring, Aircall Dashboard - Analytics, Analytics, Aircall Dashboard - Conversation Center, Conversation Center, Authentication - Login, Aircall Apps - Aircall Mobile App (Android), Aircall Apps - Aircall Workspace (Web), Aircall Workspace (Web)
- [Vendor status page: https://stspg.io/5qnh8cl382zk](https://stspg.io/5qnh8cl382zk)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Summary

Aircall reported a major error spike causing sporadic issues across calling, login, apps and Dashboard services, limited to a subset of actions. It started at 2026-10-13 15:38 UTC and was resolved at 2026-10-13 16:19 UTC, lasting 40 min; no cause or specific fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-10-13 15:38 UTC: We are currently investigating a spike in errors that may cause different sporadic issues.
- **investigating** 2026-10-13 15:50 UTC: We are continuing to investigate this issue.
- **identified** 2026-10-13 15:50 UTC: The issue is circumscribed to a subset of actions, and it's not permanent. We are developing the necessary actions to mitigate the impact.
- **monitoring** 2026-10-13 15:53 UTC: We are observing improvements across services. We will continue monitoring until full resolution is confirmed.
- **resolved** 2026-10-13 16:19 UTC: We can confirm this issue is fully resolved. If you continue to experience any issues logging into Aircall, making or receiving calls, or loading the Dashboard, please don’t hesitate to reach out to our Support team for further assistance.

## Rewindex changes for this incident

- 2026-10-13 15:38 UTC: [Major incident: Increased Error Rate](https://rewindex.com/change/i9a547051a6bf75.md)


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Canonical: https://rewindex.com/company/aircall/incidents/gfqcr9xd007r · Markdown: https://rewindex.com/company/aircall/incidents/gfqcr9xd007r.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/gfqcr9xd007r · Generated 2026-10-18T12:42:10.673Z