Aircall: Calling Issues

Impact: majorStatus: resolvedStarted 2026-10-12 09:29 UTCResolved 2026-10-12 10:17 UTC (49 min)4 updatesSource: stspg.io

Summary

Aircall reported a major incident preventing a subset of customers from receiving or making calls, starting at 2026-10-12 09:29 UTC and resolved at 2026-10-12 10:17 UTC (48 min). A fix was implemented by 10:05 UTC, when voice traffic appeared stable; no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Outbound CallsVoice — Calling - Outbound CallsInbound CallsVoice — Calling - Inbound Calls

Timeline of updates

investigating2026-10-12 09:29 UTC
We are currently investigating reports of customers not being able to receive or make calls.
identified2026-10-12 09:44 UTC
The issue is circumscribed to a subset of customers and we are taking actions to mitigate the impact. Improvements should be experienced within a few minutes.
monitoring2026-10-12 10:05 UTC
A fix has been implemented, and we are monitoring the results. Voice traffic seems to be stable now.
resolved2026-10-12 10:17 UTC
The issue has now been resolved.

Rewindex changes for this incident

Major incident: Calling Issues 2026-10-12 09:29 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Aircall profile · Recent Aircall incidents · Markdown · JSON